IT Cybersecurity Specialist (Custspt/Infosec)

Defense Information Systems Agency•Fort Meade, MD

About The Position

This position is recruited under 10 USC 1599f into the Cyber Excepted Service and supports the mission of U.S. Cyber Command. It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure and is located in the DISA J6/C4 Enterprise Directorate. The role serves as a senior technical analyst, resolving complex, high-priority customer application and technical problems to minimize critical operational interruptions across the agency. It also supports rapid recovery and secure restoration of systems and mobility services during catastrophic events, while ensuring information security and assurance policies are applied during customer support delivery. The specialist conducts trend analyses to identify training gaps and provides technical instruction on cybersecurity and support technologies. The role collaborates with high-ranking officials, contractors, and vendors to influence and implement technical findings, standard operating procedures, and system recommendations. This is a mission-essential position that may require access to classified information. Telework availability is based on mission requirements and supervisory determination.

Requirements

U.S. citizenship.
Males born after December 31, 1959, must be registered for or exempt from Selective Service.
A favorable suitability review and security clearance are required as a condition of employment; security eligibility must be maintained.
Complete DoD 8140 Foundational Qualifications within 9 months and Residential Qualification requirements overall within 12 months.
Demonstrate attention to detail through reviewing one's own IT-related work or data and others' work or data for accuracy, completeness, and consistency with standards.
Demonstrate customer service experience maintaining customer relationships, assessing current IT needs, and developing or identifying products and services tailored to customer needs.
Demonstrate oral communication experience briefing mid-level management and IT staff on IT systems, projects, or daily operations, including communicating technical information to non-technical audiences.
Demonstrate problem-solving experience identifying alternatives for complex IT issues by gathering and applying information from varied sources.
For GG-12 qualification, at least one year of experience demonstrating competencies for success at the position, equivalent to the next lower grade level in federal service. Qualifying experience includes supporting operations by advising customers on service requirements, reviewing and processing orders or requests, resolving complex customer and system issues, coordinating with internal and external stakeholders, or conducting final quality-control reviews and approvals before fulfillment.
Describe qualifying experience and/or selective placement factors in the resume; all qualifications must be met within 30 days after the announcement closing date.
Education cannot substitute for qualifying experience at the GG-12 grade level.
A three-year trial or probationary period may be required in specified circumstances.
Be able to report to work or relocate to a new duty location within the United States during local or national emergencies.

Responsibilities

Resolve complex, high-priority customer application and technical problems to minimize critical operational interruptions across the agency.
Serve as the senior technical analyst.
Lead rapid response teams during catastrophic events, such as widespread power outages or virus infections, to recover systems, secure files, and restore mobility services.
Apply information security and assurance policies rigorously during customer support delivery to safeguard system integrity and operational compliance.
Conduct proactive trend analyses to identify training gaps.
Initiate and deliver group and individual technical instruction on new cybersecurity and support technologies.
Collaborate with high-ranking officials, contractors, and vendors to influence and implement complex technical findings, standard operating procedures, and system recommendations.
Support operations by advising customers on service requirements, reviewing and processing orders or requests, resolving complex customer and system issues, coordinating with internal and external stakeholders, or conducting final quality-control reviews and approvals before submission for fulfillment.