IT Cybersecurity Specialist (CustSpt/InfoSec)

Defense Information Systems Agency • Suffolk, VA

2d

About The Position

This position is recruited under 10 USC 1599f into the Cyber Excepted Service and does not convey eligibility for conversion to the Competitive Service. It is a Professional Work Category position at the Full Performance Work Level within the CES Occupational Structure, located in the DISA Hampton Roads Tier 2 Endpoint Branch (IT3H3). The position supports the mission of US Cyber Command and has been designated Mission Essential. The incumbent may be required to report to work or relocate within the United States during local or national emergencies, and may be recalled or called back during off-shift hours, 7 days a week, 24 hours a day, if required by upper management.

The specialist serves as a primary customer liaison for application, desktop, and network configuration support. The role troubleshoots and resolves customer issues, responds to technical incidents, installs and maintains customer hardware and software, coordinates the integration of support systems and emerging technologies, and performs system and file recovery. The specialist documents resolutions, analyzes support trends, applies information security policies, and trains users.

The position requires U.S. citizenship, applicable Selective Service registration or exemption, and a favorable suitability review and security clearance. Under DoD 8140, the incumbent must complete Foundational Qualifications within 9 months and Residential Qualification requirements within 12 months. Qualifications may be met through specified graduate education or qualifying IT experience, including at least one year of experience at the next lower grade level. Education substitution requires transcripts; qualifying foreign education must have an evaluation from a recognized credential evaluation service. A three-year probationary period may be required. Telework availability depends on mission requirements and supervisory determination. Drug testing may be required for selected candidates in designated positions.

Requirements

• Must be a U.S. citizen.
• Males born after December 31, 1959, must be registered for Selective Service or exempt.
• Must pass a favorable suitability review and obtain and maintain the security eligibility required for this national security position, which may involve access to classified information.
• Must complete DoD 8140 Foundational Qualifications within 9 months and Residential Qualification requirements within 12 months.
• Must meet the basic requirements through either qualifying graduate education or IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving competencies.
• For the GG-11 education pathway, possess a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a qualifying degree with at least 24 semester hours in specified fields and relevant application, systems, or network development or adaptation.
• For the experience pathway, have at least one year of qualifying experience demonstrating the competencies needed for immediate success at the next lower grade level.
• Qualifying experience includes troubleshooting and resolving computer hardware, software application, and desktop configuration issues using diagnostic and recovery tools; installing, configuring, and maintaining client-level hardware, operating systems, and software to meet operational and security requirements; and assisting technical customers and documenting incident resolutions in automated tracking databases.
• Combination of education and experience is not applicable.
• All qualifications must be met within 30 days after the announcement closing date.
• If substituting education for experience, submit transcripts with the application; qualifying education must be from an accredited college or university.
• Foreign education used to meet requirements must be evaluated by the National Association of Credential Evaluation Services at the time of application.
• Candidates must describe qualifying experience and/or selective placement factors in their resume.
• May be required to serve a 3-year probationary period.
• Must report to work or relocate to a new duty location within the United States during local or national emergencies; may be subject to recall or call back during off-shift hours, 7 days a week, 24 hours a day.
• Selected individuals in drug-testing-designated positions may be required to submit to urinalysis for illegal drugs before appointment or placement.

Responsibilities

• Diagnose and resolve application, desktop, and network configuration issues as the primary customer liaison; recommend configuration changes and escalate unresolved system problems to senior specialists.
• Troubleshoot customer application problems, validate and standardize resolutions, and document them in automated tracking databases to maintain business continuity.
• Coordinate planning, testing, acquisition, and integration of new customer support systems and emerging technologies with internal staff, contractors, and vendors.
• Install, configure, troubleshoot, and maintain customer hardware and software; recommend tool purchases and deliver user training.
• Execute system and file recovery across operating systems, networks, and endpoint equipment.
• Analyze support trends and apply information security policies to restore customer operations.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on the position and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree