IT Cybersecurity Specialist (Custspt/Infosec)

Defense Information Systems Agency • Montgomery, AL

4d

About The Position

This position is recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) and does not convey eligibility for conversion to the Competitive Service. It supports the mission of U.S. Cyber Command and is in the Professional Work Category at the Full Performance Work Level. The position is located in the DISA Global Service Desk Division (IT6). The Full Performance Level may be GG-09, GG-11, or GG-12, depending on the position filled; management may select candidates below that level, and promotions are not guaranteed. Salary is determined by duty location after selection.

Depending on the organization and work role, the specialist serves as a technical analyst and primary customer liaison, assisting customers with application and desktop configuration issues. The role involves troubleshooting and resolving customer problems, researching support trends, standardizing resolutions, and applying information security and assurance practices in customer service delivery.

The position is mission essential and may require shift work, rotating shifts, and 24/7 recall or on-call availability. Depending on the position, it may require access to classified information, a security clearance at the required level, and a polygraph examination. The incumbent must complete applicable DoD 8140 cybersecurity workforce qualification and credentialing requirements. In local or national emergencies, the incumbent may be required to report to work or relocate to a new duty location within the United States.

Applicants must qualify through applicable education or IT-related experience and demonstrate the competencies and qualifying experience for the grade sought. Education may substitute for qualifying experience at GG-07, GG-09, and GG-11 under the stated conditions; there is no education substitution for GG-12. All qualifications must be met within 30 days after the announcement closing date.

Requirements

• Must be a U.S. citizen.
• Males born after December 31, 1959, must be registered for Selective Service or exempt.
• Must receive a favorable suitability review and obtain and maintain the security eligibility required for the position; possible clearance levels include Secret, Top Secret, or TS/SCI with Yankee White eligibility, depending on the position filled.
• Drug testing may be required; for designated positions, applicants must submit to urinalysis before appointment or placement.
• Must complete applicable foundational and/or residential qualification requirements and future cybersecurity workforce qualification or credentialing requirements under DoD 8140 policy.
• For GG-07, GG-09, and GG-11, qualify through the specified IT-related education or IT-related experience demonstrating the required competencies, along with the grade-specific qualifying experience.
• For GG-12, demonstrate the specified competencies and at least one year of qualifying experience equivalent to the next lower grade; qualifying experience includes resolving customer problems involving system integration and researching and evaluating application or desktop configuration issues.
• For GG-07 qualifying experience: experience communicating with customers about available services and providing products or services to address their needs.
• For GG-09 qualifying experience: experience assisting customers, troubleshooting and documenting inquiries, and providing technical advice and assistance.
• For GG-11 qualifying experience: experience troubleshooting computer problems in a way that minimizes interruptions.
• For GG-12 qualifying experience: experience resolving customer problems involving system integration and researching and evaluating application and/or desktop configuration issues.
• Candidates must describe how they meet the qualifying experience and/or selective placement factors in their resume.
• Qualifications must be met within 30 days after the announcement closing date.
• Education used to meet qualification requirements must be from an accredited college or university. Foreign education must be evaluated by the National Association of Credential Evaluation Services when used to meet requirements.
• If substituting education for experience at GG-07, GG-09, or GG-11, submit transcripts with the application.

Responsibilities

• Serve as a technical analyst and primary customer liaison.
• Resolve application integration or configuration issues and desktop configuration problems.
• Provide technical advice and assistance, including troubleshooting, diagnosing, and resolving customer application problems.
• Research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements.
• Review, validate, and standardize problem resolutions for inclusion in the problem resolution database.
• Apply information security and information assurance policies, principles, and practices in delivering customer services.

Benefits

• Federal employee benefits package available to employees and their families; specific eligibility depends on position type.
• Cost-of-Living Allowance is authorized for Ford Island/Pearl Harbor, Hawaii, subject to change.
• Moving costs may be paid.
• Recruitment, relocation, or retention incentives may be authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level