IT Cybersecurity Specialist (Custspt/Infosec)

Defense Information Systems Agency • Fort Meade, MD

10d

About The Position

This position is recruited under 10 USC 1599f into the Cyber Excepted Service (CES) and does not convey eligibility for conversion to the Competitive Service. It supports the mission of US Cyber Command and is located in the DISA FE/Endpoint Svcs/Customer Spt Directorate. The position is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure.

The specialist provides advanced technical support to customers using client-level hardware and software, resolves complex customer problems, briefs management and IT staff on system and operational status, and communicates technical information to non-technical audiences. The role develops and applies policies, processes, procedures, and strategies for integrated, interoperable IT services; maintains technical resolution resources; and trains customer support specialists.

This is a GG-13 position. It requires at least one year of qualifying experience at the next lower grade level, including experience developing technical resolution databases and SOPs, analyzing system-defect trends, providing technical authority, troubleshooting and resolving complex hardware and operating-system issues, and delivering technical training. Education cannot substitute for qualifying experience at this grade level.

The position requires U.S. citizenship, a favorable suitability review, and the ability to obtain and maintain a Top Secret clearance with access to SCI. It is a drug-testing position and is designated Mission Essential. The incumbent may travel within CONUS up to 5 percent of the time. Telework depends on mission requirements and supervisory determination. Salary is based on duty location and adjusted for locality pay. Recruitment, relocation, or retention incentives may be authorized, and moving costs may be paid. A three-year probationary or trial period may apply. The appointment may be eligible for noncompetitive conversion to a permanent CES appointment after at least three years of continuous service, subject to stated qualifications, performance, funding, and mission requirements.

Requirements

• Must be a U.S. citizen.
• Males born after December 31, 1959 must be registered for Selective Service or exempt.
• Must receive a favorable suitability review and obtain and maintain a Top Secret security clearance with access to Sensitive Compartmented Information (SCI).
• Must complete DoD 8140 Foundational Qualifications within 9 months and Residential Qualification requirements within 12 months.
• Must comply with drug testing requirements.
• Must meet IT-related competencies in attention to detail, customer service, oral communication, and problem solving.
• Must have at least one year of qualifying experience demonstrating competencies for immediate success at the GG-13 level, equivalent to work at the next lower federal grade level.
• Qualifying experience must include developing technical resolution databases and SOPs; conducting trend analyses on system defects; providing technical authority; troubleshooting and resolving complex hardware and operating-system issues; and delivering technical training to support staff.
• Qualifications must be met within 30 days after the announcement closing date.
• Must serve a three-year probationary period unless previously meeting the applicable requirements.
• Education cannot substitute for qualifying experience at the GG-13 level.
• Must describe qualifying experience and any selective placement factors in the resume.
• May be required to travel within CONUS up to 5 percent of the time.

Responsibilities

• Provide technical support to customers using client-level hardware and software in accordance with established or approved organizational processes.
• Apply expert troubleshooting knowledge to resolve the most complex customer problems.
• Brief mid-level management and IT staff on the status of IT systems, projects, and daily operations, communicating technical information to non-technical audiences.
• Develop, interpret, plan, and apply policy, processes, procedures, and strategies for delivering integrated and interoperable IT services for assigned systems.
• Develop, update, and maintain a comprehensive database of technical issues and corresponding resolutions.
• Provide group and individual training to customer support specialists on technical issues and new customer support technologies.
• Travel to other locations within the continental United States up to 5 percent of the time.
• Report to work or relocate to a new duty location within the United States during local or national emergencies, as required for this Mission Essential position.

Benefits

• Federal employee benefits package for employees and their families; specific eligibility depends on appointment type and work schedule.
• Recruitment, relocation, or retention incentives may be authorized.
• Moving costs may be paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed