IT Cybersecurity Specialist (Custspt/Infosec)

Defense Information Systems Agency•Montgomery, AL

About The Position

This position is recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) and does not convey eligibility for conversion to the Competitive Service. It is identified as necessary to carry out and support the mission of U.S. Cyber Command. The position is in the professional Work Category at the Senior Work Level within the CES Occupational Structure and is located in DISA – DISA/HC Operations and Command/Future Operations. The IT Specialist analyzes and resolves a broad range of operational problems within the activity’s scope, referring problems to appropriate technical experts when needed. The role develops and manages customer performance requirements, support policies, and procedures; participates on application implementation teams; reviews technical and design specifications for customer requirements; analyzes trends to identify training and assistance needs; and maintains a database of technical issues and corresponding resolutions. The position requires customer-support knowledge and skills, qualifying experience in financial management of IT programs and operations, and IT project planning and management. It is subject to DoD 8140 qualification requirements, drug testing, and national-security suitability and clearance requirements.

Requirements

Must be a U.S. citizen.
Males born after December 31, 1959, must be registered for Selective Service or exempt.
Must receive a favorable suitability review and maintain security eligibility; the position may require access to classified information and requires a security clearance as a condition of employment.
Must complete DoD 8140 Foundational Qualifications within 9 months and Residential Qualification requirements within 12 months.
Must pass drug testing for this drug-test-designated position.
Demonstrate attention to detail by reviewing own and others’ IT-related work or data for accuracy, completeness, and consistency with standards.
Demonstrate customer-service experience maintaining customer relationships, assessing IT needs, and developing or identifying tailored IT products and services.
Demonstrate oral communication experience briefing mid-level management and IT staff on IT systems, projects, or operations, including explaining technical information to non-technical audiences.
Demonstrate problem-solving experience identifying alternatives for complex IT issues by gathering and applying information from varied sources.
Have at least one year of qualifying experience demonstrating competencies for immediate success, equivalent to work normally performed at the next lower federal grade level.
Qualifying experience must include applying financial management principles to IT programs and operations and planning and managing IT projects, including cost estimates, funding requirements, budget execution, resource tradeoffs, and project monitoring.
Candidates must describe how they meet qualifying experience and any selective placement factors in their resume.
All qualifications must be met within 30 days after the announcement closing date.
Education cannot substitute for qualifying experience at the GG-12 grade level; combination of education and experience is not applicable.

Responsibilities

Analyze and resolve operational problems within the activity’s scope, referring issues to the appropriate technical expert when necessary.
Develop and manage customer performance requirements, customer-support policies, and procedures.
Serve on application implementation teams to ensure customer-service requirements are addressed.
Review technical and design specifications to address customer requirements.
Conduct trend analyses to identify areas where additional customer training or assistance is needed, and initiate appropriate actions such as defining new training requirements.
Develop, update, and maintain a comprehensive database of technical issues and corresponding resolutions.
Apply customer-support concepts and methods.
Apply financial management principles to IT programs and operations, including analyzing funding requirements, developing budget estimates, monitoring obligations and expenditures, and assessing affordability of planned IT investments.
Plan and manage IT projects with emphasis on cost, schedule, performance, and resource alignment.
Develop cost estimates, identify funding requirements, track budget execution, evaluate resource tradeoffs, and monitor project milestones, risks, dependencies, and performance measures.