IT Coordinator

Landmark Builders, Inc.•Winston-Salem, NC

1d•Hybrid

About The Position

Landmark Builders is seeking a full-time IT Coordinator to provide comprehensive technical support and ensure smooth daily operations of IT systems across our office and field locations. This hands-on role covers help desk operations, system administration, and technical project support, while serving as a key resource for end users and supporting the IT Director in maintaining operational excellence.

Requirements

3–5 years of experience in technical support or system administration roles, with a proven background in help desk operations and user support.
Proficiency with Windows Server, Active Directory, and Group Policy; working knowledge of Microsoft 365, Azure, and cloud-based services.
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and experience with network troubleshooting and infrastructure support.
Experience with helpdesk ticketing systems, remote support tools, and endpoint security tools including antivirus and firewall management.
Strong customer service orientation with a patient, professional demeanor when supporting end users of varying technical proficiency.
Clear written and verbal communication skills; ability to translate technical concepts for non-technical users.
Ability to prioritize multiple tasks, manage competing demands, and work independently under pressure.
High ethical standards, honesty, and integrity in all professional conduct.
Commitment to upholding Landmark Builders’ core values.

Nice To Haves

Basic PowerShell or batch scripting capabilities preferred
Experience supporting remote workers and distributed teams a plus
Associate degree or higher in Information Technology, Computer Science, or a related field.
Microsoft certifications (Azure Fundamentals, Microsoft 365 Certified, Windows Server) or CompTIA certifications (A+, Network+, Security+) preferred.
Experience with ITIL framework, backup and disaster recovery systems, and knowledge of AI tools and automation technologies.
Background supporting construction or project-based business environments a plus but not required.

Responsibilities

Serve as a primary point of contact for IT support, providing Level 2 and Level 3 assistance for hardware, software, and network issues.
Troubleshoot complex technical problems across Windows and mobile platforms for both office and field personnel.
Support remote users with VPN, cloud access, and collaboration tools; escalate critical issues to senior technical staff as needed.
Maintain accurate ticket documentation and conduct end-user training on new systems and applications.
Monitor and maintain server infrastructure, network equipment, and security systems; perform routine updates, patches, and security configurations.
Manage user accounts, permissions, and access controls in Active Directory.
Administer the Microsoft 365 environment including Exchange, SharePoint, and Teams.
Conduct system backups, monitor performance, and proactively identify potential issues before they impact operations.
Assist with cloud migration initiatives, system implementations, and automation tool deployments.
Configure and deploy new hardware and software for end users; participate in IT onboarding for new employees.
Test new systems and applications before organization-wide deployment and document technical procedures and user guides.
Coordinate with vendors for system installations, maintenance, and equipment procurement.
Maintain IT asset inventory and equipment tracking systems.
Schedule and oversee maintenance windows, system updates, and assist with compliance and security assessments.
Maintain technical documentation, knowledge base articles, and contribute to continuous improvement of IT processes.