IT Coordinator

Mitra9 Brands•Fort Myers, FL

11h

About The Position

This role is responsible for managing Mitra9’s day-to-day IT systems, accounts, devices, and software platforms. The IT Coordinator will support employees with technical troubleshooting and IT-related requests, build and manage an internal ticket submission/support process, and assist with hardware/software setup, access management, and account provisioning. The position also involves building scalable onboarding and offboarding processes, supporting IT security best practices, and creating a scalable IT and security structure. The IT Coordinator will serve as a liaison with external IT vendors and MSPs, maintain documentation, and ensure systems remain functional, protected, and cost-effective. Additionally, the role will assist with the implementation and management of AI platforms, develop AI usage best practices, and explore how AI tools can improve workflows and productivity.

Requirements

Recently completed a degree in Information Technology, Cybersecurity, Computer Science, or a related field
Strong interest in IT systems, cybersecurity, SaaS tools, and emerging technologies
Naturally tech-savvy with strong troubleshooting instincts
Strong communication skills and the ability to simplify technical concepts
Friendly, approachable, and service-oriented with internal team members
Organized, responsive, and comfortable balancing multiple priorities
Self-starter who enjoys figuring things out and improving systems
Excited by startup environments and helping build processes from the ground up
Comfortable working closely with leadership and external vendors

Nice To Haves

Experience with Google Workspace, Microsoft 365, MSPs, & ticketing systems
Familiarity with cybersecurity concepts and best practices
Experience using or managing AI tools/platforms
Previous internship, campus IT, or help desk experience
Experience working with outsourced IT or MSP partners

Responsibilities

Help manage Mitra9’s day-to-day IT systems, accounts, devices, and software platforms
Support employees with technical troubleshooting and IT-related requests
Build and manage an internal ticket submission/support process
Assist with hardware/software setup, access management, and account provisioning
Be available and responsive when urgent IT issues arise
Help build scalable onboarding and offboarding processes
Support IT security best practices across systems and users
Help create a “right-sized” IT and security structure that can scale with the business
Partner with external IT/security vendors, including Our Third-Party IT Company and other IT platforms
Help maintain documentation, policies, and system organization
Ensure systems remain functional, protected, and cost-effective as the company grows
Serve as the primary day-to-day liaison Our Third-Party IT platforms and MSP
Be highly communicative and proactive with external partners and internal stakeholders
Clearly explain technical issues, risks, and recommendations in simple, non-technical terms to leadership
Help leadership evaluate software, systems, and technology investments
Manage IT-related purchasing responsibly and obtain leadership approval for technology spend and budget items
Assist with implementation and management of AI platforms and accounts (ChatGPT, Claude, Gemini, etc.)
Help develop AI usage best practices for internal teams
Explore ways AI tools can improve workflows, productivity, and communication
Help the company stay informed on practical and scalable AI solutions