IT Coordinator (69412)

CAPITAL TRACTOR INC•Montgomery, AL

13d•Onsite

About The Position

The IT Coordinator is responsible for ensuring the operational support and uptime of technology systems within the dealership. This role focuses on keeping technology running smoothly to support sales, parts, and technician productivity. The IT Coordinator also plays a crucial role in maintaining infrastructure and systems reliability, ensuring all departments operate securely and efficiently. Additionally, this position emphasizes teamwork, process improvement, and professionalism, acting as a service provider within the dealership.

Requirements

Up to 50% travel

Responsibilities

Respond promptly to help desk requests and resolve user issues professionally.
Escalate appropriate issues when necessary.
Configure, deploy, maintain, and replace computers, printers, mobile devices, scanners, and other technology.
Support Microsoft 365, HBS/DMS, Kubota systems, phones, and user accounts following established procedures.
Maintain workstation standards, software updates, and endpoint security.
Maintain technology readiness by proactively identifying issues before they affect operations.
Monitor network equipment, internet connectivity, wireless infrastructure, servers, backups, and business applications.
Escalate major issues promptly.
Maintain accurate IT documentation, passwords, licensing records, hardware inventory, and asset tracking.
Coordinate vendors, warranty repairs, telecommunications providers, and equipment service as directed.
Follow cybersecurity policies including MFA, phishing awareness, endpoint protection, and security procedures.
Immediately report suspicious activity.
Communicate clearly with employees regarding issue status, timelines, and expectations.
Build trust through reliability and professionalism.
Document recurring procedures, maintain the knowledge base, and identify opportunities to automate repetitive work.
Assist with technology projects, office moves, store openings, equipment installations, and system rollouts.
Continue developing technical knowledge through training, vendor resources, and cross-training.