IT Coordinator

Saho Hospitality Group • New York, NY

1d • Onsite

About The Position

The IT Coordinator will be responsible for assisting IT personnel with projects, providing on-site support, and serving as a point of contact for user assistance. This role requires a quick learner with strong problem-solving skills, excellent time and project management abilities, and a customer-oriented approach. The IT Coordinator will troubleshoot and resolve technical issues, maintain IT systems, and support various office technologies.

Requirements

• Quick learner
• Strong/effective problem solver
• Detail oriented
• Organized and able to track multiple projects and issues
• Excellent time management and project management skills
• Customer-oriented
• Cool temperament
• Exceptional interpersonal, verbal and written communication skills in English
• Versed in Windows User administration
• Versed in Microsoft Office Administration
• Versed in Microsoft Active Directory
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• General trouble shooting skills - Able to design a solution to fix problems
• Understand Networking Concepts: IP Addressing / Network Protocols
• Flexible and adaptable, able to change and alter project plans as quickly as projects evolve
• Understanding of TCP/IP Networking
• Working knowledge of common office equipment, printers, faxes, projectors, televisions etc.
• Ability to lift and carry items weighing 10 – 30 pounds
• Ability to stand for prolonged periods of time

Responsibilities

• Assist IT personnel with projects, on-site work, including wiring
• Work around construction
• Serve as point of contact and respond to requests for assistance in person, over the phone, via email, and through an internal ticket system
• Perform troubleshooting by asking pertinent questions and performing diagnostics remotely
• Research possible solutions and present the most likely solution
• Perform the steps to resolve the problem or walk the manager through the steps
• Record problems/events and their resolution in the ticketing system
• Promptly follow-up and update users on the status of tickets and requests for information
• Help resolve desktop hardware and software issues; should be experienced in common office applications
• Support a VOIP/cloud-based phone systems
• Disassemble/Reassemble computers, monitors, and associated equipment
• Troubleshoot networking issues on wired and wireless networks
• Help support mobile devices and remote users
• Support other office technology, such as televisions, projectors, conference equipment etc.
• Day-to-day maintenance of computers, printers and other office equipment
• Maintain inventory and basic technical documentation
• Implement preventative maintenance systems and troubleshooting procedures for users

Benefits

• Assistance with educational goals that relate to your duties (with prior management approval)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed