IT Coordinator

Ace Hardware•Prescott Valley, AZ

5d•Onsite

About The Position

The RSC IT Coordinator serves as the primary on-site IT resource for the Prescott Valley Retail Support Center. This role is responsible for day-to-day technical support, device and asset management, warehouse technology, infrastructure coordination, security compliance, and communication between site operations and corporate IT teams. This is a hands-on, fast-paced position requiring strong troubleshooting skills, organization, communication, and the ability to manage multiple priorities in a high-interruption operational environment.

Requirements

Experience providing desktop, end-user, or IT operations support.
Strong Windows and enterprise hardware troubleshooting skills.
Experience supporting printers, mobile devices, peripherals, and business applications.
Familiarity with IT ticketing and incident-management processes.
Strong organizational, documentation, and asset-management skills.
Ability to work independently and prioritize multiple simultaneous requests.
Strong customer service, communication, and problem-solving abilities.

Nice To Haves

Experience supporting distribution, warehouse, logistics, manufacturing, or other high-availability operational environments is preferred.
Experience with Zebra, Honeywell, Manhattan, Microsoft technologies, networking, printers, or mobile-device management is a plus.

Responsibilities

Provide Tier 1 and Tier 2 technical support for office and warehouse employees.
Troubleshoot desktops, laptops, applications, printers, peripherals, mobile devices, and warehouse technology.
Manage IT tickets from intake through resolution or escalation.
Configure, deploy, maintain, repair, track, and retire IT equipment.
Support Zebra mobile computers, Honeywell warehouse devices, voice systems, and related technology.
Provide local support for Manhattan and other operational applications.
Coordinate infrastructure, network, telecom, and hardware issues with corporate IT teams.
Manage vendor RMAs, warranty repairs, equipment shipments, replacements, and asset records.
Support user access, authentication, security initiatives, and IT compliance requirements.
Assist with technology deployments, upgrades, equipment refreshes, and site projects.
Create and maintain SOPs, technical documentation, troubleshooting guides, and end-user resources.
Serve as the technical liaison between site leadership, corporate IT, employees, and outside vendors.

Benefits

Weekly Pay
Paid Time Off Programs (incl. vacation, paid sick time, holiday pay)
Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met).
Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
Long-term Career Opportunities
Tuition Reimbursement Program
Employee Recognition Program
Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
Adoption cost reimbursement