IT Coordinator

Break Through Tech•New York, NY

6d•$22 - $24•Hybrid

About The Position

Break Through Tech transforms how tech talent is discovered, developed, and connected to opportunity in the age of AI. Working across higher education and industry, Break Through Tech delivers programs nationwide and integrates technical training, work-based learning, mentorship, and career readiness with deep employer partnerships to create more effective and scalable routes into early tech careers. Break Through Tech is actively shaping the field of early tech talent development by identifying what works, translating those insights into replicable models, and helping define more consistent approaches to how talent is prepared, assessed, and hired across institutions and employers. At a moment when AI is reshaping every aspect of work and society, Break Through Tech’s mission is urgent: to ensure that the people who build what comes next — and who are in the room where the most consequential technology decisions of our time get made — look like the world they will shape. Learn more about our work at www.breakthroughtech.org/. We’re looking for a motivated and collaborative IT Coordinator to join our team. Reporting to the Senior Director Program Delivery, this part-time, non-exempt role will support our internal technical operations needs. In this position, you will manage our internal IT documentation, reporting and support in partnership with our external IT Managed Services Provider. This is a part-time, temporary position in Summer 2026 with the opportunity to extend into the Fall and Winter. The IT Coordinator will be hired at a rate between $22-$24/hr -- depending on experience -- for 20-29 hours s per week. U.S. Work Authorization is required.

Requirements

Basic understanding of IT concepts, including hardware, software, and networking fundamentals
Strong written and verbal communication skills — this role involves a lot of coordination and documentation
Familiarity with IT service management concepts (ticketing systems, SLAs, help desk workflows)
Exposure to IT documentation practices or internal knowledge bases
Interest in or experience with software implementation or user training
Proactive communicator with strong follow through
Service-oriented mindset and patience when supporting non-technical staff
Comfortable working in a small-team environment where the role may evolve
Ability to troubleshoot common technical issues (connectivity, software access, peripheral devices)
Currently enrolled in an undergraduate or graduate program in Information Technology, Computer Science, Information Systems, or a related field, or recent graduate of a related major.
U.S. Work Authorization is required.

Responsibilities

Triage incoming IT Requests and determine whether they can be solved in-house, or whether they need to be escalated to our external IT Managed Services Provider (MSP)
Coordinate with our MSP to ensure escalated IT Requests are completed on time according to our Service Level Agreement (SLA) and with high requestor satisfaction. Requests will include hardware and software access, including onboarding and offboarding staff and temporary workers.
Support implementation and training on new software and systems
Maintain internal documentation on IT policies and procedures
Support the Senior Director with the management of IT budget requests, forecasts and spend
Report on Key Performance Indicators (KPIs) monthly to ensure we are providing excellent IT service
Participate in Quarterly and Annual planning to ensure IT goals are aligned with department-wide and company-wide goals
Other duties as assigned