IT Coordinator

Winner Regional Healthcare Center•Winner, SD

1d•$25 - $38•Onsite

About The Position

Identifies problems with PCs, printers, and other related equipment. Troubleshoot and repair PC, printer, and other related equipment problems and escalates problems to Sanford for issues beyond Coordinator’s control. Communicates information regarding Sanford One Chart, Point Click Care, and other related software. Maintains good working relationships with other departments regarding technology issues or projects. Manages the Microsoft participation agreement. Assists with other duties as assigned.

Requirements

Minimum of high school education
Experience with troubleshooting and networking is preferred.
Experience in the medical environment would be very helpful.
Rubella titer will also be drawn upon hire and immunization is required if no past exposure or indication of immunization.
Required to wear name tag provided by WRH and to follow the dress code of WRH.

Nice To Haves

Prefer 2 year degree in Information Systems Technology.
Experience with troubleshooting and networking is preferred.
Experience in the medical environment would be very helpful.

Responsibilities

Identify problems with servers, PCs, network switches and infrastructure, monitors, printers and other computer-related equipment.
Troubleshoots and repairs PC and printer problems.
Escalates problems that are beyond WR accessibility and capability to resolve.
Works with little to no supervision.
Maintains and supports VOIP telephone network.
Provides moves/adds/changes for users, as well as new devices.
Maintains and supports video surveillance network.
Ensures that surveillance is provided, maintains software and hardware and provides management with needed information.
Performs regular maintenance and software updates, as well as replacements as needed.
Keeps detailed records of inventory and equipment that needs replaced.
Email monitoring, add and delete employees in the email system, monitor the number of license/users, adjust mailbox sizes as requested, troubleshoot as necessary, and anything else related to O365.
Ensures that servers related to PCs, VOIP services, and video surveillance stay updated and secure.
Communicates with third-party vendors such as Point Click Care and Golden West to ensure that service are being provided accordingly.
Follows up with departments regarding problems and fixes.
Ensures that servers are routinely backed up in case of failure.
During non-working hours, responds to calls when available.
Provides support for end-users when patient care is disrupted.
Directing users to downtime when applicable (updates, failures, etc.).
Works with vendors if disruption is not local to WR (i.e. Click Point Care).
Notifies supervisors via voice, text, or email if there is a disruption to patient care or other urgent issues.
Maintains a courteous and professional demeanor reflective of WR’s standards.
Remains calm and focused in situations of conflict or system-wide failures.
Speaks, professionally, clearly, and concisely.
Maintains confidentiality of sensitive information.
Shares appropriate information and knowledge with co-workers and supervisors/executive management.
Uses all available resources to stay abreast of changes and updates to position skills.
Seeks out knowledge and training of technology and skills to enhance job performance.
Participates in department/director meetings, as well as meeting involving or related to IT or the position.
Retains knowledge for use in future situations.
Employee stays current with all WR assigned training.
Demonstrates critical thinking skills to manage daily operations, as well as the ability to seek out assistance when needed.
When needed, communicates and works with supporting entities at Sanford Health.
Works independently, steadily, efficiently, and shows exceptional attention to detail.
Must comply with all Federal and state policies and regulations concerning HIPPA and PHI.
Must comply with the corporate compliance policy, all laws, rules, regulations, and standards of conduct related to the position.
The employee has a duty to report any suspected violations to the Compliance Officer or the Chief Executive Officer.