IT Coordinator / IT Specialist
Constellation Institute•Berkeley, CA
•Onsite
About The Position
We’re looking for an IT Coordinator or Specialist to provide hands-on, user-facing IT support and operational assistance to our staff, researchers, and visitors. You'll maintain devices, systems, and shared workspace operations to ensure smooth day-to-day functioning. This role includes tactical IT troubleshooting, device management, end-user helpdesk support, and assistance with broader office operations. Outside of the core work hours (M-F 8:30 AM–5:00 PM), this role may also require being onsite some evenings and weekends for events or urgent issues.
Requirements
- Experience providing IT or technical user support, ideally in an office environment
- Friendly, professional interpersonal skills to engage with a diverse range of users
- Strong organizational and multitasking abilities
- Clear written and verbal communication
- Proficiency with Google Workspace (Docs, Sheets), Slack, and ticketing systems
- Comfort learning new software and technology tools quickly
Nice To Haves
- Some familiarity with office operations or admin is a plus
- Slack administration experience
- Familiarity with agentic AI tools
- Comfort with CLI tools and light scripting
- Experience with security tooling or endpoint compliance
- Experience with Google Workspace Administration
Responsibilities
- Manage incoming support tickets, resolving or escalating appropriately
- Provide front-line IT support: troubleshooting hardware/software issues, user account support, and device setup
- Maintain inventory and upkeep of IT equipment (laptops, peripherals, kiosks)
- Assist with IT onboarding/offboarding logistics
- Google Workspace administration – user provisioning, group management, Drive policies, and troubleshooting
- Support physical security operations including access control management (Brivo), camera monitoring, badge issuance, and visitor check-in
- Monitor IT inventory, order supplies, and maintain stock levels
- Provide event support, including workshops and community gatherings
- Help coordinate office space reservations and setup
- Support other teams with cross-functional tasks and projects
- Document common IT issues and solutions to improve team knowledge and user experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
