IT Coordinator II

Granite Construction•Provo, UT

5d•Hybrid

About The Position

This role provides day-to-day IT support by responding to and resolving employee technology requests related to computers, networks, and cloud-based systems. The position supports users across offices, plants, satellite locations, and job sites while maintaining IT equipment, improving processes, and coordinating with Corporate IT to ensure reliable technology and efficient business operations.

Requirements

Associates degree or equivalent combination of training, experience and certifications
Minimum 5 years relevant experience in network and PC support for a multi-site business environment
Familiarity with cost accounting, budgeting, and forecasting
Must have reliable transportation
Ability to resolve a wide range of issues in imaginative as well as practical ways
Addresses problems of diverse scope that require analysis and evaluation of identifiable factors; exercises discretion in selecting methods, techniques, and solutions
Ability to performs day-to-day work with little to no supervision and receives minimal instruction on new or complex assignments
Advanced knowledge of relevant Microsoft Windows Server Operating Systems, Microsoft Active Directory, as well as a working knowledge of Microsoft Entra ID
Substantial working knowledge of the Microsoft Office Products
Working knowledge of server hardware, relevant workstations technologies and manufacturers, as well as various storage products
Working knowledge of Internetworking technologies such as routers, switches, access points and bridge products by manufacturers like Cisco, Palo Alto, Fortinet, etc.
Working knowledge of Unified Communications technologies
Ability to convey technical concepts and ideas to non-technical personnel
Ability to apply management’s directives into coordinated plans that are applied, in a timely manner, toward completing assigned goals and tasks
Excellent organizational, customer service, and verbal/written communication skills
Commitment to conduct Business unit IT operations in a manner consistent with Corporate IT policies, procedures and standards
Demonstrate a high degree of patience with an ability to work with all levels of management and staff
Ability to prioritize workload, especially under pressure

Nice To Haves

CompTIA A+, Microsoft Role-Based Certification Single-Exam, and CompTIA Network+ (beneficial, but not required)

Responsibilities

Respond to and manage incoming IT Service Desk requests to ensure employee technology issues are resolved in a timely and effective manner
Diagnose and resolve local network and communication issues to maintain operational readiness and minimize disruptions to business operations
Maintain and support local VoIP phone systems and related equipment to ensure reliable communication across the business unit
Support and maintain local Active Directory objects, network applications, servers, and services to ensure secure, compliant, and reliable IT operations aligned with company policies
Assist in the development and maintenance of business unit IT documentation to enable consistent standards and operating procedures.
Assist in testing Disaster Recovery and Business Continuity plans to reduce downtime and support rapid recovery in the event of system outages or emergencies
Coordinate the acquisition, installation, configuration, and maintenance of IT equipment to ensure compliance with corporate standards, best practices, and management direction
Maintain accurate hardware inventory, software licensing, and asset rotation records to support compliance, cost control, and lifecycle management
Support the design, installation, and maintenance of IT infrastructure for acquisitions, large projects, and joint ventures to ensure seamless integration and adherence to corporate standards
Provide ongoing support for business applications to ensure systems operate efficiently and in compliance with best practices and corporate requirements
Troubleshoot and resolve PC hardware and software issues to minimize downtime, meet service level expectations, and support employee productivity
Partner with business unit leadership to identify current and future IT needs to support enterprise initiatives, budgeting, forecasting, and alignment with company goals
Maintain clear and consistent communication with the IT Manager and local business leadership to support effective issue resolution, priority setting, and service delivery

Benefits

paid holidays
sick leave
medical
dental
vision
life insurance
disability insurance
flexible spending plans
special programs for musculoskeletal health
mental wellness
100% of the premium is paid by Granite for eligible employees and dependents (for salaried employees choosing a specific PPO medical plan)
Health Savings Account (HSA) or a Flexible Spending Account (FSA)
100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately