IT Coordinator/ Assistant

Aludec USA•Eden Prairie, MN

2d•$23 - $26•Onsite

About The Position

Member of the IT Operations Team supporting a busy manufacturing facility with responsibilities covering a wide range of technologies including, but not limited to, systems administration, helpdesk, telephony administration, CRM administration, and laptop/desktop computer build-up/replacement.

Requirements

Must possess a high school diploma or equivalent, with preference given to those who have completed course or have working knowledge in IT Desktop Support, Computer Engineering or Computer Science
2+ years experience in an IT helpdesk/systems administration role
Ability to work to a strict deadline
Knowledge of databases and operating systems
Good working knowledge of email systems and Microsoft Office software
Ability to learn new software and technologies quickly
Ability to follow instructions and work in a team environment
Physical ability to lift/move/haul computers/monitors/servers/etc

Nice To Haves

Experience with SQL preferred but not required
A strong desire to learn and grow

Responsibilities

1st level of support for inbound email and phone-based technical support for on-site employees
Setup and configure laptop and desktop computers (Software installs, patches, etc.)
Request email logins from corporate IT during onboarding in coordination with HR
Developing and updating online support documentation
Perform systems administration functions for Windows 365 infrastructure, Exchange, software updates, anti-virus, backups and CRM systems
Avaya phone system administration - Setup/deploy phones to on-site personnel (Avaya IP Office 500)
Other duties as required