IT Contract Operations Administrator

Virginia Information Technologies Agency•Chesterfield, VA

1d•$80,000 - $90,000•Hybrid

About The Position

The Virginia Information Technologies Agency (VITA) is excited to offer a competitive opportunity to serve as an IT Contract Operations Administrator with the Statewide Sourcing & Category Management Directorate. The IT Contract Operations Administrator provides operational, analytical, and administrative support to the Category Management team in the administration of complex statewide technology contracts and strategic procurement initiatives that support agencies and public bodies throughout the Commonwealth of Virginia. Working under a Category Manager, this position supports the full contract lifecycle by performing contract administration duties, maintaining accurate and complete information in multiple supply chain systems, assisting with supplier and customer communications, and ensuring contract documentation remains accurate, complete, and compliant with Commonwealth policies and procedures. The position will also address contract compliance issues and ensure timely reporting and adherence to contractual requirements by the suppliers. The incumbent plays a key role in maintaining the integrity of statewide technology contracts and supporting the timely execution of contract management functions. Responsibilities also include preparing training and outreach presentations and meeting materials, responding to customer inquiries, coordinating meetings and supplier communications, tracking action items and project deliverables, and assisting with strategic sourcing initiatives and other special projects. The incumbent will provide responsive, high-quality administrative and operational support while interacting professionally with executive leadership, agency customers, suppliers, and internal stakeholders. The position requires the ability to build effective working relationships while exercising sound judgment, professionalism, and excellent customer service in a collaborative team environment. The position also supports continuous improvement efforts by assisting with the development and documentation of standard operating procedures, identifying opportunities to improve administrative processes, and utilizing Microsoft 365 applications, contract management systems, and emerging productivity technologies to improve efficiency and service delivery. The successful candidate is intellectually curious, enjoys learning new skills, seeks opportunities to improve processes, embraces new technologies, and takes ownership of delivering high-quality work. This role supports a dynamic and fast-paced procurement environment where priorities may shift based on contract activities, supplier requests, agency needs, and strategic initiatives. The successful candidate must be highly organized, adaptable, and capable of managing multiple assignments while maintaining exceptional attention to detail and accuracy. As experience is gained, the incumbent will assume increasing responsibility for supporting procurement initiatives while developing expertise in public procurement, statewide technology contracting, and category management. This position offers an excellent opportunity for an individual interested in building a long-term career in public procurement, contract administration, and category management through hands-on experience supporting complex statewide technology contracts, strategic sourcing initiatives, supplier engagement, and continuous process improvement. The role provides meaningful professional development while contributing to one of the Commonwealth's largest and most impactful technology procurement programs. Join VITA at The Boulders in Richmond, VA, where innovation meets impact! As the Commonwealth’s leading IT agency, we’re connecting, protecting, innovating, and powering Virginia’s digital future through collaboration, creativity, and purpose. Our team thrives in a vibrant, customer-focused environment that values growth, accountability, and forward thinking — all while making technology work for every corner of Virginia.

Requirements

Considerable work-related experience providing administrative, operational, or business support in a professional business environment, including coordinating multiple assignments, managing competing priorities, and meeting established deadlines.
Considerable work-related experience administering contracts, agreements, modifications, or other legal or business documents while maintaining accurate records and supporting compliance with established laws, policies, and procedures.
Experience coordinating projects, business initiatives, or operational activities involving multiple stakeholders while tracking deliverables, resolving administrative issues, and supporting successful outcomes.
Experience utilizing Microsoft 365 applications, including Excel, Word, Outlook, PowerPoint, and Teams, to prepare business correspondence, reports, presentations, spreadsheets, and other professional documents.
Experience analyzing, organizing, validating, and maintaining business or legal data with exceptional attention to detail and a high degree of accuracy.
Considerable work-related experience working with customers, suppliers, business partners, and internal stakeholders while providing responsive customer service and maintaining effective working relationships.
Experience maintaining confidential or sensitive business records, documents, or information in accordance with organizational policies and procedures.
Experience in identifying and implementing administrative or business process improvements that increase operational efficiency, accuracy, or customer service.

Nice To Haves

Knowledge and experience with the Virginia Public Procurement Act (VPPA), the Buy IT Manual, eVA, or similar procurement laws, regulations, policies, procedures, or enterprise contract management systems.
Experience supporting executive leadership through the preparation of presentations, reports, correspondence, meeting materials, training materials, or other professional business communications.
Experience reviewing pricing information, financial data, contracts, agreements, or other business documents requiring analytical thinking, attention to detail, and accuracy.
Experience working collaboratively with internal and external stakeholders to coordinate business activities, resolve issues, and achieve organizational objectives.
Experience identifying opportunities to leverage technology, business systems, or digital tools to improve operational effectiveness and customer service.

Responsibilities

Preparing contract modifications
Executing contract renewals
Maintaining contract records within eVA and CobbleStone
Reviewing supplier pricing submissions and comparing pricing files
Validating contract information
Tracking contract activities
Preparing reports that support procurement decisions and ensure contract compliance throughout the contract lifecycle
Addressing contract compliance issues and ensuring timely reporting and adherence to contractual requirements by the suppliers
Preparing training and outreach presentations and meeting materials
Responding to customer inquiries
Coordinating meetings and supplier communications
Tracking action items and project deliverables
Assisting with strategic sourcing initiatives and other special projects
Providing responsive, high-quality administrative and operational support while interacting professionally with executive leadership, agency customers, suppliers, and internal stakeholders
Assisting with the development and documentation of standard operating procedures
Identifying opportunities to improve administrative processes
Utilizing Microsoft 365 applications, contract management systems, and emerging productivity technologies to improve efficiency and service delivery