Risk & Contract Operations Administrator

Indiana Wesleyan University•Marion, IA

13d•Onsite

About The Position

The Risk & Contract Operations Administrator supports the University’s commercial insurance, claims, risk transfer, contract administration, waiver/release, travel risk, and compliance calendar functions. This role emphasizes commercial insurance administration, including claims coordination, certificates of insurance, insurance renewals, and review of contract insurance requirements. The position works with University departments, legal counsel, insurance brokers, carriers, vendors, and leadership to help identify, document, and mitigate risk while ensuring insurance, risk, and contract processes are timely, consistent, and well-documented.

Requirements

Bachelor’s degree required in Business, Risk Management, or a related field
Three or more (3+) years of experience in risk management, contract administration, insurance, claims, compliance operations, legal operations, higher education administration, or a related field
Two to five (2-5) years of experience with insurance programs, claims, certificates of insurance, risk transfer, or commercial liability lines
Ability to read, interpret, and communicate contract, insurance, regulatory, and operational documents
Strong organizational skills and attention to detail
Ability to manage multiple workflows, deadlines, and stakeholder requests
Critical thinking and sound judgment
Ability to identify and escalate risk issues appropriately
Strong written and verbal communication skills
Customer-oriented service approach
Ability to work collaboratively with University departments, legal counsel, insurance brokers, vendors, and external partners
Ability to maintain confidentiality and handle sensitive information with discretion
Proficiency with Microsoft Office, electronic document systems, contract management platforms, and related administrative tools

Nice To Haves

Master’s preferred.
Regulatory compliance, contract management, risk management, insurance, or claims-related certification preferred
One or more (1+) years of experience reviewing, routing, or administering contracts and agreements preferred
Two to five (2-5) years in higher education, nonprofit, healthcare, or another regulated environment preferred
Experience using contract management systems, electronic signature platforms, compliance tracking tools, or similar administrative systems preferred

Responsibilities

Supports the administration of the University’s insurance programs, including workers’ compensation, property, commercial auto, general liability, professional liability, educator’s legal liability, cyber liability, employment practices liability, travel insurance, and umbrella/excess loss policies
Assists with annual insurance renewal processes by gathering information, organizing documentation, and coordinating with internal departments, brokers, and carriers
Manages and monitors University claims, incidents, claim filings, subrogation, and loss recovery in coordination with appropriate University personnel, brokers, carriers, and legal counsel
Reviews claim and incident information to help determine appropriate next steps
Processes incoming and outgoing certificates of insurance
Reviews insurance requirements in contracts and coordinates appropriate insurance documentation
Completes professional liability claim verification reports for health care providers on former/current School of Nursing students
Maintains accurate records related to insurance, claims, COIs, incidents, and related risk documentation
Reviews, prepares, and coordinates contracts involving leases, licenses, purchases, sales, services, employment, research, and related matters in conjunction with legal counsel and appropriate University stakeholders
Administers the University Contract Management and Contract Signature systems
Coordinates contract intake, routing, review, signature, storage, and recordkeeping
Verifies that contracts are routed to appropriate reviewers and authorized signatories
Maintains accurate contract records, including executed agreements, supporting documents, renewal dates, key obligations, and agreement owners
Reviews contract-related insurance requirements and escalates related risk issues, including indemnification concerns, renewal obligations, data/security issues, and operational responsibilities
Oversees the campus waiver/release process in coordination with legal counsel and appropriate University stakeholders
Creates and reviews release of liability and assumption of risk forms for events, activities, and trips
Advises departments on event risk considerations, including when waivers, releases, COIs, or other supporting documentation may be needed
Gathers security information for travel petitions
Serves as an emergency contact for trip crisis response, as assigned
Supports risk control procedures for international travel, semester abroad, academic classes, short-term trips, and field trips
Assists with trip registrations, traveler readiness, documentation review, and analysis of travel security conditions
Tracks recurring risk, insurance, contract, travel, and compliance-related deadlines, renewals, reporting obligations, and administrative processes
Supports recurring deadlines, renewals, reporting obligations, and administrative risk processes
Contributes to risk and compliance education for University staff
Cross-trains in business compliance, crisis management, and business continuity
Assists with process improvements related to contract intake, routing, claims tracking, insurance documentation, and compliance calendar management
In conjunction with the Title IX Coordinator, assist with various Title IX efforts to remain compliant with federal and state legislation, regulation, and case law requiring the prompt and equitable resolution of all complaints pursuant to Title IX
Supports the development of internal procedures, checklists, templates, and guidance documents
Performs other duties as assigned in support of Business Affairs and University risk operations