IT Consultant

Entergy•New Orleans, LA

1d•Hybrid

About The Position

The IT Consultant ensures the stability and integrity of network enhancements and services, including data, wireless, and mesh networks. The role plans, designs, develops, and supports local and wide area networks and network-management tools across the organization, and analyzes network characteristics to recommend procurement, removal, or modification of network components. The position is based in Jackson, Mississippi; New Orleans, Louisiana; Little Rock, Arkansas; or The Woodlands, Texas, with a hybrid work arrangement. Relocation assistance and visa sponsorship are not provided. The consultant designs and supports cellular, wireless, and wired solutions in electrical substations, power plants, offices, and data centers; troubleshoots network issues across protocol layers; and supports the combined AMI/DA infrastructure. The role also handles network monitoring and performance reporting, implements equipment and software upgrades, develops change plans and automation workflows, and maintains scripts for network operations. The position participates in after-hours and weekend work and an on-call 24x7 rotation supporting corporate, AMI/DA, and NERC CIP network environments. Travel is up to 25%.

Requirements

Bachelor’s degree in Business, Engineering, or Computer Science, or equivalent work experience.
At least 6 years of relevant experience.
Demonstrated knowledge or experience with network technologies, including networking protocols, TCP/IP, DHCP, DNS, WINS, network-management tools, packet capture, and troubleshooting tools.
Understanding of router and switch devices.
Understanding of RIPv1/v2, EIGRP, OSPF, BGP, NAT, access lists, route redistribution, IP multicast, VLANs, and spanning tree.
Authorization to work in the United States; the employer will not sponsor work visas.
Ability to participate in after-hours and weekend work and a 24x7 on-call rotation.
Ability to travel up to 25%.

Nice To Haves

Master’s degree.
At least 3 years of solution-design experience.
Networking experience maintaining NERC CIP environments.
Experience with Software Defined Networking or Application Centric Infrastructure.
Experience with Aruba wireless environments.
Experience with VMware.
CompTIA Network+ or Security+ certification.
Cisco networking certifications or Cisco Academy Certifications.

Responsibilities

Capture and analyze network packets to resolve complex technical issues.
Analyze, design, develop, implement, and continuously improve data communication network infrastructure.
Design, implement, and provide ongoing support for cellular, wireless, and wired technology solutions in substations, power plants, offices, and data centers.
Analyze network activity at physical, data, control, and higher-order protocol layers, and develop or prototype network and communications systems.
Participate in installing, monitoring, maintaining, supporting, and optimizing network hardware, software, and communication links.
Create and maintain documentation for network configurations, maps, processes, and service records using tools such as Word, Excel, Visio, and ServiceNow.
Monitor network performance and troubleshoot issues using tools such as SNOW, SolarWinds, Wireshark, DataDog, and Nessus.
Oversee and implement new and existing equipment, hardware, and software upgrades.
Coordinate with vendors, outsourcers, and contractors to obtain network products and services.
Research network products, services, protocols, and standards to stay current with industry developments.
Configure networks to support reliable operation and business objectives.
Perform installation, monitoring, maintenance, support, and optimization work after hours and on weekends as needed.
Provide after-hours and weekend troubleshooting support across physical, data-plane, control-plane, and higher-order protocol layers.
Develop implementation plans for simple and complex change requests.
Develop automation workflows to reduce manual intervention and improve operational efficiency.
Create and maintain Python, PowerShell, and Bash scripts to automate network monitoring and alerting, device configuration and firmware updates, and data extraction and reporting.
Support day-to-day operations of combined AMI/DA infrastructure.
Apply network design, operations, and mesh-technology principles.
Monitor and test network performance and provide performance statistics and reports.
Serve as the Data Network representative in a 24x7 on-call rotation to resolve emergent issues in corporate, AMI/DA, and NERC CIP network environments.
Be available for additional hours, alternate work locations, or duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.