IT Consultant - Helpdesk & Technology Advisor

Rook Group, LLC • Albuquerque, NM

9d

About The Position

We are seeking a dynamic and proactive IT Advisor with MSP experience to join our team! In this role, you will serve as the frontline support for our client's technology infrastructure, ensuring seamless operation and exceptional user experiences. Your expertise will empower our client's by providing timely technical assistance, troubleshooting complex software and hardware issues, and advising on best practices for IT systems. This position offers an opportunity to influence our digital environment, enhance operational efficiency, and foster a tech-savvy workplace culture. If you thrive in fast-paced environments, enjoy solving technical challenges, and excel at delivering outstanding customer service, this role is perfect for you!

Requirements

• Proven MSP experience delivering IT support in help desk or desktop support roles with a strong focus on customer service excellence
• Knowledge of troubleshooting software issues across multiple operating systems including Windows (Windows 10/11), macOS, and Linux distributions
• Hands-on experience managing computer hardware components and peripherals; familiarity with mobile device support is a plus
• Strong understanding of computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS configuration, VPNs (Virtual Private Networks), firewalls (including Meraki), and network security best practices
• Proficiency in enterprise management tools like Active Directory administration and remote monitoring solutions such as NinjaRMM or ServiceNow
• Knowledge of Microsoft Office Suite used in daily operations; experience with Microsoft Windows Server environments is preferred
• Familiarity with help desk ticketing systems for issue tracking and resolution documentation
• Excellent communication skills to clearly explain technical concepts to non-technical users while maintaining a professional demeanor

Nice To Haves

• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are advantageous but not mandatory

Responsibilities

• Deliver comprehensive technical support to end-users via help desk tickets, phone, email, and on-site visits, ensuring swift resolution of issues related to hardware, software, and network connectivity
• Troubleshoot and resolve software problems across various operating systems including Windows, macOS, and Linux, with proficiency in Microsoft Office applications and enterprise tools.
• Manage computer hardware assets by installing, configuring, updating, and maintaining desktops, laptops, mobile devices, printers, and peripherals
• Support network administration tasks such as configuring VPNs, firewalls, DNS settings, LAN/WAN connectivity, TCP/IP protocols, and Wi-Fi solutions like Meraki
• Assist with server management activities involving Windows Server environments and Microsoft Active Directory for user account management and GPO (Group Policy Object) configurations
• Monitor IT infrastructure health using tools; escalate issues as needed to ensure minimal downtime
• Provide guidance on best practices for computer security including firewall configurations, network security protocols like DNS management
• Collaborate with cross-functional teams to implement new hardware/software solutions while documenting procedures clearly for future reference
• Maintain excellent communication with users by translating technical language into understandable guidance while ensuring customer satisfaction

Benefits

• Rate of pay is based on demonstratable experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed