IT Client Support Specialist 1/2 (04-7068)

State of Alaska • Anchorage, AK

1d • Hybrid

About The Position

This position is open to Alaska Residents only. Effective July 1, 2026 the wage for this position increased by 3%. The wage listed in this job posting reflects the increase. The Division of Administrative Services – IT Help Desk delivers secure, reliable, and innovative technology services that enables DOA agencies to serve Alaskans effectively. Our team values collaboration, customer service, continuous learning, and accountability while fostering a supportive environment where employees can build their technical skills and grow their careers. This flexibly staffed position provides an excellent opportunity to begin or advance your IT career with a clear path for professional growth from IT Client Support Specialist 1 to 2 as you develop your knowledge and skills. You'll gain experience supporting a wide variety of technologies, participate in meaningful technology projects, and receive mentoring from experienced IT professionals. Depending on operational needs, flexible work schedules or telework opportunities may be available after successful training. Your work directly supports the technology that keeps State agencies operating and serving the people of Alaska.

Requirements

• Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming.
• Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.
• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts.
• Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
• Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
• Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.

Responsibilities

• Provide desktop and technical support for computer hardware, software, printers, mobile devices, and network connectivity to department employees.
• Install, configure, maintain, and troubleshoot computers, operating systems, user accounts, and a variety of business applications.
• Respond to customer requests through the IT Help Desk, diagnose technical issues, and deliver timely, professional customer service.
• Assist with technology projects such as computer deployments, office moves, equipment replacements, and software upgrades.
• Maintain IT inventory, create and update technical documentation, and continually expand your technical knowledge through training and hands-on experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed