IT Client Support Specialist 2 (PCN 253693)

State of Alaska•Anchorage International Airport, AK

5d•Onsite

About The Position

Performs complex problem solving and assistance on diverse software applications and hardware systems within a Cisco network enclave. Participates in research and development initiatives and aids in the implementation of new technologies. Performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices.

Requirements

Knowledge of specifications, uses, and types of computer or computer-related equipment.
Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.
Knowledge of scientific principles, methods, and tools of basic and applied research used to conduct a systematic inquiry into a subject matter area.
Possess a valid driver’s license.
Complete and pass the required fingerprint based criminal history records check and a Security Threat Assessment, per Transportation Security Administration regulations (49 CFR part 1542.209 and SE 152-04-08G).
Successfully pass the Criminal Justice Information Report (CJIS) Security and Awareness test.
Training or experience in some combination of providing customer service response, diagnosis, resolution, and/or escalation of end-user issues with information technology hardware and applications; installing new computers, printers, and other peripheral devices; and/or loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.
Three (3) professional references, including name, job title, and current phone numbers.
Copy of Drivers License.
Candidates for this position must be eligible for an airport identification badge in accordance with Transportation Security Administration (TSA) regulations (49 CFR 1542) which requires fingerprinting and a criminal background check.
The successful applicant must pass a fingerprint-based criminal history record check as well as a comprehensive background investigation, along with a Transportation Security Administration Security Threat Assessment.
Candidates for this position must obtain and maintain Alaska Public Safety Information Network (APSIN) certification, which requires fingerprinting and a criminal background check.
A felony conviction disqualifies a person from APSIN certification.
Misdemeanor convictions may also disqualify a person from APSIN certification.
The successful applicant must pass a fingerprint-based criminal history record check as well as a comprehensive background investigation.
Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application.

Nice To Haves

Competencies in Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Competencies in Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Competencies in Information Assurance: Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity.
Competencies in Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Responsibilities

Performs complex problem solving and assistance on diverse software applications and hardware systems within a Cisco network enclave.
Participates in research and development initiatives and aids in the implementation of new technologies.
Performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices.