IT Technical Support Specialist 2

Hilltop Community Resources • Grand Junction, CO

23h • $27 - $28 • Onsite

About The Position

Under intermittent supervision, this journey-tech level position is responsible for completing or appropriately escalating IT Service Desk tickets in a timely and accurate manner within a Microsoft-centric environment. This position installs, configures, maintains, and supports endpoint devices, peripherals, voice systems, basic network connectivity, and cloud services including Microsoft 365, Entra ID, Intune, Exchange Online, and Azure.

Requirements

• Associate Degree in Information Technology or related field and two years of experience; or equivalent combination of education and experience.
• Valid Colorado Driver's License

Nice To Haves

• Service desk / help desk environment with ticketing systems and SLAs
• Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
• Microsoft Entra ID (Azure AD) and Intune / Endpoint Manager
• Windows 10/11 enterprise support and basic Azure administration
• PowerShell scripting
• Microsoft 365 Certified (Fundamentals, Modern Desktop, or Endpoint Administrator)
• CompTIA A+, Network+, or Security+

Responsibilities

• Handle service desk tickets, troubleshoot end-user issues, and train users on hardware and software within an established ticketing system (SLAs, escalation, documentation).
• Respond to service desk requests for assigned facilities on an as-needed basis.
• Support systems including: endpoint devices (PCs, laptops, kiosks); mobile devices; peripherals; A/V equipment; emergency response and voice systems; physical access (door locks, cameras); and basic network connectivity (switches, Wi-Fi, cabling, patch panels).
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive (mailboxes, distribution groups, permissions, sync, and access).
• Perform identity and access management in Microsoft Entra ID (Azure AD), including user provisioning, group membership, MFA, and conditional access support.
• Manage Windows 10/11 endpoints and mobile devices through Microsoft Intune / Endpoint Manager (enrollment, compliance, policy, and application deployment).
• Perform installation/configuration, monitoring, patching, endpoint protection, upgrades, troubleshooting, and documentation of system configurations and procedures.
• Provide technical guidance, training, and recommendations in areas of specialty.
• Write and maintain basic scripts (PowerShell preferred) to improve productivity and system efficiency.
• Work small to medium technical support projects or participate as a member of larger projects.

Benefits

• Competitive Pay and Benefits
• Part-time and full-time schedules that can fit your needs.
• Professional and personal development opportunities for all employees
• A supportive and inclusive work environment
• Meaningful work that makes a positive impact in the community and lives of others

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree