IT Client Support Specialist II
About The Position
UCF Libraries seeks an IT Client Support Specialist II to create reliable, accessible, and engaging technology experiences for students, faculty, staff, and visitors. The position supports everyday library technologies and maintains specialized equipment in the Digital Exploration Center. The Specialist troubleshoots workstations, printers, scanners, accessibility equipment, and library-specific applications, and provides support for public printing, podcasting facilities, AR/VR tools, visualization systems, and multimedia equipment. The role is based on-site at UCF, which is an essential function. The schedule is Monday through Friday, 8:00 AM to 5:00 PM. The appointment is regular, and the expected salary starts at $23.33 and is negotiable.
Requirements
- High school diploma or equivalent and at least 6 years of relevant experience, or a bachelor's degree and at least 2 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
- Must be authorized to work for any U.S. employer. Visa sponsorship and H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer are not available.
- Must work on-site at UCF as the primary work location.
Nice To Haves
- Experience maintaining, diagnosing, repairing, and supporting workstations and associated peripherals.
- Experience setting up multimedia equipment, including projectors, screens, laptops, cameras, microphones, or audiovisual systems for classrooms and events.
- Experience with specialized technologies such as podcasting and audio-production equipment, AR/VR systems, visualization environments, or research technologies.
- Experience supporting public-access technology environments, including printers, scanners, accessibility equipment, or print-management platforms such as PaperCut.
- Experience operating, maintaining, or troubleshooting rapid-prototyping equipment, such as FDM or SLA 3D printers, slicer software, bed calibration, or related fabrication tools.
- Experience supporting technology and providing customer service in a library, higher-education, academic, or similarly user-centered environment.
Responsibilities
- Support public technologies in the library, including scanners, printers, and accessibility machines.
- Provide backup support for library-specific applications, including Dematic EMS (ARC), Acuity Lighting, and Azure File shares.
- Manage and maintain technology resources in the Digital Exploration Center, including the Igloo Visualization system, photography and video studio equipment, podcasting and audio production facilities, and AR/VR technologies.
- Respond to inquiries about innovative technologies and research tools, troubleshoot issues, and provide one-on-one technical support.
- Coordinate with the Head of Library Information Technology Services & Infrastructure and the UCF Office of Instructional Resources on library technologies, instruction rooms, and meeting spaces.
- Manage and train Libraries IT student workers.
Benefits
- Medical, dental, vision, and life insurance
- Flexible Spending and Employee Assistance Program
- Annual and sick time off and paid holidays
- Retirement savings options
- Employee discounts, including tickets to Orlando attractions
- Education assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
