IT Client Support Specialist II

University of Central Florida•Orlando, FL

9d•Onsite

About The Position

UCF Libraries seeks an IT Client Support Specialist II to create reliable, accessible, and engaging technology experiences for students, faculty, staff, and visitors. The position supports everyday library technology and maintains specialized technologies in the Digital Exploration Center. The specialist troubleshoots workstations, printers, scanners, accessibility equipment, and library-specific applications, and supports public printing and one-on-one technical assistance. The role also supports facilities and technologies for podcasting, audio production, augmented and virtual reality, visualization, photography, and video. This position works on-site at UCF as its primary work location; on-site presence is an essential function. The role is in University Libraries – Operations, with a Monday–Friday, 8:00 AM–5:00 PM schedule. The expected salary is $23.33 to negotiable.

Requirements

High school diploma or equivalent and at least 6 years of relevant experience, or a bachelor’s degree and at least 2 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Authorization to work for any U.S. employer; visa sponsorship and H-1B transfers are not available.
Ability to work on-site at UCF as the primary work location.

Nice To Haves

Experience maintaining, diagnosing, repairing, and supporting workstations and associated peripherals.
Experience setting up multimedia equipment, including projectors, screens, laptops, cameras, microphones, or audiovisual systems for classrooms and events.
Experience with specialized technologies such as podcasting and audio-production equipment, AR/VR systems, visualization environments, or research technologies.
Experience supporting public-access technology environments, including printers, scanners, accessibility equipment, or print-management platforms such as PaperCut.
Experience operating, maintaining, or troubleshooting rapid-prototyping equipment, such as FDM or SLA 3D printers, slicer software, bed calibration, or related fabrication tools.
Experience providing technology support and customer service in a library, higher-education, academic, or similarly user-centered environment.

Responsibilities

Support public technologies in the library, including scanners, printers, and accessibility machines.
Provide backup support for library-specific applications, including Dematic EMS (ARC), Acuity Lighting, and Azure file shares.
Manage and maintain technological resources in the Digital Exploration Center, including the Igloo Visualization system, photography and video studio equipment, podcasting and audio production facilities, and AR/VR technologies.
Respond to inquiries about innovative technologies and research tools, troubleshoot issues, and provide one-on-one technical support.
Coordinate with the Head of Library Information Technology Services & Infrastructure and the UCF Office of Instructional Resources (OIR) regarding library technologies, instruction rooms, and meeting spaces.
Manage and train Libraries IT student workers.