IT Client Services Engineer

TEKsystems•Foster City, CA

2d•$35 - $50•Hybrid

About The Position

We are seeking a Desktop Engineer to provide advanced endpoint support, administration, and engineering services across a diverse enterprise environment. This role is responsible for managing and supporting Windows, macOS, Ubuntu, and Chrome OS endpoints while driving endpoint management, identity access, security, virtualization, and user support initiatives. The ideal candidate combines strong technical expertise with exceptional troubleshooting and customer service skills to ensure a secure, reliable, and high-performing end-user computing environment.

Requirements

3+ years of experience in a Desktop Engineer, Systems Administrator, Endpoint Engineer, or advanced IT Support role.
Experience supporting enterprise environments running: Microsoft Windows, macOS, Ubuntu Linux, Chrome OS
Strong experience with Google Workspace administration and troubleshooting.
Experience supporting virtualization technologies such as VMware, Parallels, VirtualBox, or similar platforms.
Strong knowledge of Active Directory administration, including user, group, and access management.
Experience configuring and troubleshooting Single Sign-On (SSO) solutions, including Azure AD, Okta, Ping, or similar identity providers.
Hands-on experience with endpoint management tools such as Intune, MECM/SCCM, Jamf, Landscape, or equivalent platforms.
Working knowledge of networking fundamentals, including VPN, DNS, DHCP, TCP/IP, and wireless networking.
Experience utilizing ITSM and collaboration platforms such as ServiceNow, Jira, and Confluence.
Strong understanding of endpoint security best practices and user access controls.
Excellent troubleshooting, analytical, and problem-solving skills.
Outstanding written and verbal communication skills.

Nice To Haves

1-2 years of scripting or automation experience using PowerShell, Bash, Python, or similar languages.
Experience supporting cloud-based identity and endpoint management environments.
Experience implementing endpoint security, compliance, and device management policies.
Relevant certifications such as Microsoft Certified, Jamf, Google Workspace, VMware, or CompTIA certifications.

Responsibilities

Administer, support, and troubleshoot enterprise endpoint environments, including Windows, macOS, Ubuntu, and Chrome OS devices.
Provide Tier II/Tier III desktop engineering support for complex hardware, software, operating system, and application issues.
Manage endpoint lifecycle activities including provisioning, configuration, deployment, patching, upgrades, and decommissioning.
Support and maintain endpoint management platforms such as Intune, Jamf, MECM/SCCM, Landscape, or similar solutions.
Configure, administer, and troubleshoot identity and access management solutions including Active Directory, Azure AD, Okta, Ping, and Single Sign-On (SSO) integrations.
Administer Google Workspace and provide support for user accounts, application access, security settings, and troubleshooting.
Support virtualization technologies including VMware, Parallels, VirtualBox, and other client-based virtualization platforms.
Develop and maintain automation scripts to streamline endpoint administration, deployments, reporting, and support processes.
Ensure endpoint security compliance through the implementation of security best practices, policies, and controls.
Troubleshoot network connectivity issues involving VPN, DNS, DHCP, wireless networking, and remote access solutions.
Create and maintain technical documentation, knowledge base articles, and operational procedures.
Utilize ticketing and collaboration platforms such as ServiceNow, Jira, and Confluence to manage incidents, requests, and project work.
Collaborate with infrastructure, security, and application teams to support enterprise technology initiatives and improve the end-user experience.
Analyze recurring issues, perform root cause analysis, and implement long-term solutions.