IT Change Management Lead (Active TS/SCI Required)
About The Position
Akima Systems Engineering is seeking an experienced IT Change Management Team Lead to serve as the contractor lead for the Change Management function supporting the INSCOM Headquarters Enterprise. The role oversees execution, governance, and continuous improvement of the ITIL Change Management process, ensuring technology changes are evaluated, coordinated, documented, and implemented with minimal operational risk. The lead is responsible for the quality, integrity, and successful execution of Change Enablement processes throughout the enterprise and coordinates with stakeholders, technical teams, and government leadership. This is an onsite position requiring the employee to live within commuting distance of Fort Belvoir, Virginia. An active DoD TS/SCI clearance is required.
Requirements
- Active DoD TS/SCI clearance, as recorded in JPAS/DISS.
- ITIL Foundations certification or a higher-level ITIL certification.
- Bachelor’s degree and four years of experience, or a master’s degree and two years of experience.
- Strong IT service management experience.
- Exceptional organizational skills and the ability to coordinate effectively across stakeholders, technical teams, and government leadership.
- Strong ability to coordinate and lead business efforts.
- Superior customer service skills with non-IT customers.
Nice To Haves
- ServiceNow certification.
- Experience briefing senior military or civilian DoD personnel.
Responsibilities
- Lead and manage the local HQ INSCOM Change Management (Change Enablement) process, including intake, assessment, authorization, coordination, implementation oversight, and closure of change requests.
- Develop, maintain, and continuously improve the organization’s IT Change Management plan, tactics, techniques, procedures (TTPs), and standard operating procedures (SOPs).
- Ensure adherence to ITIL Change Management policies, processes, and best practices through continuous process improvement initiatives.
- Schedule, facilitate, and lead Technical Review Boards (TRBs) and Change Control Boards (CCBs) to support risk-based decision-making and approval of change activities.
- Collaborate with stakeholders and implementation teams to ensure standard change templates are created, maintained, and available in the HQ INSCOM service catalog.
- Use ServiceNow across multiple network environments to track, review, manage, audit, and report on change requests.
- Monitor change activity, identify conflicts or errors, and ensure corrective actions are implemented in a timely manner.
- Train and mentor new Change Management team members on processes, tools, and standards.
- Prepare and deliver status reports, metrics, and performance updates to program leadership and government stakeholders.
- Build and maintain productive relationships with customers, service owners, technical teams, government representatives, and program leadership.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Other voluntary benefits
- Paid time off (PTO) for regular full-time and part-time employees
- Growth opportunities
- Competitive pay
- Retirement options
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What This Job Offers
Job Type
Full-time
Career Level
Manager
