IT Change & Adoption, Senior

Fitch Group • New York, NY

2d • Hybrid

About The Position

Fitch Group is seeking a Technology Adoption & Change Management, Senior, based out of their New York office. This role is for a people-first tech evangelist who will help colleagues work smarter by making new tools exciting, accessible, and genuinely useful. The Senior will be an on-the-ground catalyst in New York, running engaging training (in-person, virtual, and hybrid), creating standout content (videos, visuals, demos), and transforming user perception of new tools. The role involves working closely with Technology & Data partners to bring modern workplace technology, including AI-powered tools like Microsoft 365 Copilot, to life through practical use-cases, memorable analogies, and positive energy. The position offers a close view of the organization, allowing the individual to understand how different teams work, identify obstacles, and leverage technology to improve efficiency. The Senior will partner with Technology & Data and collaborate with business stakeholders to develop content and training that people genuinely want to engage with, simplifying complex concepts and building confidence with new tools.

Requirements

• 2–5 years of experience in technology adoption, change management, learning & development, employee experience, or a similar role
• Excellent communication skills — you can turn “tech speak” into plain English, and you collaborate easily with stakeholders at all levels
• Strong background in learning and facilitation (training delivery, workshop design, coaching or teaching) — you love helping people “get it”
• Confident presenting to large, diverse audiences — especially in-person and hybrid sessions — and able to energize a room (including a busy New York office)
• A creative, solutions-first mindset — you use relatable analogies and real-life examples to make abstract concepts feel practical and memorable
• A sense of fun — you know when a well-placed, workplace-appropriate pop culture reference can make training or comms more human (and more clickable)
• Strong interest in modern workplace technology — including Microsoft 365 and AI-powered tools like M365 Copilot — and curiosity to keep learning as the tech evolves
• Passion for enabling colleagues and meeting them where they are — you bring patience, empathy and a coaching style that builds confidence
• Flexibility to work across time zones (the Americas to EMEA) when supporting global initiatives
• Working knowledge of change management principles, methodologies and tools (e.g., Prosci ADKAR)
• Prosci, APMG Change Management, or similar qualification — or willingness to work towards certification

Nice To Haves

• Strong proficiency across Microsoft 365 (e.g., Teams, OneDrive, SharePoint, Power Platform) and comfort demoing features live
• Experience enabling AI tools (e.g., Copilot-style assistants): creating practical use-cases, prompt guidance, and “do/don’t” patterns that help people get value safely and confidently
• Strong content creation skills (static + video): storyboarding, filming, editing and visual design — familiarity with Camtasia (or equivalent) is a plus
• Experience building adoption communities and running “event-style” enablement (office hours, roadshows, lunch & learns, drop-in clinics) that gets even tough-to-engage audiences involved

Responsibilities

• Design and deliver engaging, high-impact training experiences across modern workplace technologies (including Microsoft 365 and AI-powered tools such as M365 Copilot) in in-person, virtual and hybrid formats
• Engage and empower the champions community with regular enablement: live training sessions, roadmap updates, early-access insights, and hands-on support to build confidence and capability
• Consult with teams to identify opportunities to improve ways of working, translating business needs into practical adoption approaches, learning plans and tool recommendations
• Create and run creative adoption and communications campaigns across multiple channels (e.g., email, intranet, presentations, chat bot notifications), using compelling storytelling to drive awareness and usage
• Produce high-quality learning content to support adoption (e.g., short videos, visuals, demos, how-to guides and bite-sized modules) that simplifies complex technology topics and helps colleagues apply them in their day-to-day work
• Manage stakeholder expectations and delivery plans for technology initiatives, including timelines, training logistics, communications, floor-walking/office hours and hypercare support
• Build and manage change enablement plans for a portfolio of initiatives, including stakeholder maps, communication plans, training plans and readiness activities
• Define, track and report adoption and learning metrics (e.g., attendance, engagement, usage trends, feedback) to evaluate impact and continuously improve enablement approaches
• Collaborate with change enablement colleagues, technology partners and subject matter experts to share best practices, align messaging and stay current on evolving tools and features
• Partner with HR and other stakeholders to improve the onboarding experience for new colleagues through modern learning journeys, tool orientation and just-in-time resources

Benefits

• A seat close to the action — embedded with our Technology & Data teams, where you’ll see what’s coming next and help shape how it lands
• Space to create and experiment — you’ll be encouraged to try new formats (video, visuals, live demos, “how-to” series) and keep what works
• High visibility and real impact — your work will be seen, felt and measured across the business (not buried in a deck)
• A team that backs you — smart, collaborative partners who will champion good ideas and help you scale them
• Expected base pay rates for the role will be between 115,000 and 130,000
• Commission earnings (depending on the position)
• Discretionary bonuses (depending on the position)
• Long-term incentives (depending on the position)
• Other benefits sponsored by Fitch

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees