Change Management and Adoption Consultant

Guidehouse•Chicago, IL

2d•Onsite

About The Position

The Change Management and Adoption Consultant will support clients with electronic health record (EHR) implementation. This role involves preparing end users for new EHR systems through on-site support, utilizing change management and training tools. The consultant will serve as a primary resource for new system users, offering change management tools and resources, analyzing end-to-end workflows, addressing questions, problem-solving, and ensuring user success upon system go-live. Establishing and maintaining relationships with stakeholders is crucial for aligning with program objectives. The position is instrumental in supporting training, change management, go-live, and sustainment activities. The candidate will also contribute to the development of work products and deliverables, build client and stakeholder relationships, identify process improvement opportunities, and support business development for the Department of Veterans Affairs account team.

Requirements

Must be U.S. citizen and be able to obtain a Public Trust clearance
Minimum of Bachelor's Degree
Minimum 3-5 (5+ years preferred) of change management or training experience
Ability to work 12-hour shifts on site during pre- and post go-live activities
Experience working directly in the Oracle Health/Cerner EHR as a clinician, administrative staff, or other end user
Knowledge of the use of Microsoft Office Products and related applications
Demonstrates abilities and success with identifying and addressing client needs: actively participating in client discussions and meetings; communicating a broad range of firm services; preparing concise, accurate documents
Must be organized, self-motivated and able to multitask in a fast paced and dynamic work environment
Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment
Excellent written and verbal communication skills, including ability to present to executive leadership
Ability to managing deadlines and recurring deliverables
MUST BE WILLING TO TRAVEL UP TO 100%

Nice To Haves

Advanced degree in Public Health, Health Administration, Organizational Change Management or Business Administration
Experience in health care information technology (HCIT) consulting with a major healthcare organization or large-scale IT transformation project
Experience as a clinician
PROSCI Change Management Certification
CCMP Certification

Responsibilities

Support change management implementation and execute the overarching change management strategy
Deliver change management communication to inform the organization of the OCM program and upcoming organizational change
Provide insight and manage coordinated change impacts across the impacted organizations /personas
Support pre-go-live activities including training and adoption events
Guide client conversations towards effective outcomes
Educate business partners about the value of change management and engage the community of change practitioners across the organization
Build relationships with your service line staff to ensure you are a key POC for them throughout the weeks leading up to go live
Work with clients and team to identify opportunities for improvement
Develop slide decks / presentations
Collaborate with stakeholders to track progress on initiatives and workstreams

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend