IT Business Systems Analyst III - Power

Williams•New Albany, OH

1d•Hybrid

About The Position

As an IT Business Systems Analyst III, you will act as a liaison between IT and the business to ensure an understanding of business requirements when crafting and implementing new IT systems and improving existing systems! Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.

Requirements

High school diploma or GED and a minimum twelve (12) years' IT experience, OR Associate's degree and a minimum eight (8) years' IT experience, OR Bachelor's degree in IT-related field and a minimum five (5) years' IT experience
Meet field requirements, including maintaining a valid driver’s license, the ability to lift up to 50 pounds, and the capability to safely work at heights
Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
Proficiency in Microsoft Office Applications and PC skills

Responsibilities

Acts as a liaison between the IT development group and business units for the design and implementation of new systems and improvement of existing systems
Serves as the subject matter specialist and business partner between IT and business/end-user team(s)
Translates business requirements into technical specifications to formulate technical solutions that conform to operational standards
Conducts requirements gathering, user acceptance testing, and provides recommendations based on collected information
Ensures the maintenance, development and enhancement of existing application systems meet the organizational business objectives and IT standards
Remediates application system issues through appropriate troubleshooting, incident, change and problem management standards using ServiceNow
Evaluates, develops and implements new application systems and develops technical requirements following standards for software development lifecycle
Conducts business process analyses, needs assessments and preliminary cost/benefit analyses in an effort to align IT solutions with business initiatives
Serves as the IT/Telecom Site Lead for assigned power generation facilities, owning field execution, coordination, issue escalation, and on-call support to ensure reliable operations and critical infrastructure uptime
Conducts routine site walks and system assessments; proactively identifies risk and implements preventative and corrective actions to maintain system availability
Installs, configures, and troubleshoots network and telecommunications systems (routers, switches, firewalls, fiber, wireless, and remote communications), leading field diagnostics and restoration efforts across industrial and remote environments
Maintains accurate field documentation and asset tracking while ensuring compliance with safety, cybersecurity, and regulatory requirements
Other duties as assigned

Benefits

Competitive compensation
Annual incentive program
Hybrid work model - one work from home day each week for most office-based roles
Flexible work schedule for most field-based roles
401(k) with company matching contribution and a fixed annual company contribution
Comprehensive medical, dental, and vision benefits
Generous company-paid life insurance and disability benefits
A consumer-driven health plan option with the potential for a generous company contribution to a Health Savings Account
Healthcare and Dependent Care Flexible Spending Accounts
Paid time off, including floating and company holidays
Employee stock purchase plan
Robust employee learning and development
High internal mobility (we promote from within)
Parental leave (we provide up to 6 weeks for each parent)
Fertility coverage and adoption benefits
Domestic partner benefits
Educational reimbursement
Non-profit donation matching contributions and time off to volunteer
Employee resource groups
Employee assistance programs
Technology to make our work more productive and collaborative
Regular employee engagement surveys and feedback processes