Business Systems Analyst (IT)
About The Position
Chatham University welcomes applications for the position of Business Systems Analyst in our Information Technology department. The Business Systems Analyst supports the institution’s ongoing Workday implementation and transformation by helping functional departments and IT teams improve, support, and optimize business-critical systems. This entry-level role helps analyze business needs, troubleshoot system issues, support business processes, test system changes, and document solutions. As Workday continues to improve institutional operations, this position helps ensure that systems are reliable, user-friendly, and aligned with the needs of students, faculty, staff, and administrative departments.
Requirements
- Post-secondary degree in Information Technology, Business Administration, or a related field (or equivalent experience).
- Experience in business analysis, IT support, or systems administration.
- Basic knowledge of Workday or other ERP systems (e.g., Banner, PeopleSoft, SAP).
- Strong analytical, problem-solving, and organizational skills.
- Ability to communicate effectively with both technical and non-technical users.
Nice To Haves
- Experience in a higher education environment.
- Familiarity with student systems and processes (admissions, registration, advising, etc.).
- Basic experience with reporting and data analysis tools, or scripting languages.
Responsibilities
- Collaborate with campus stakeholders to gather and document business requirements.
- Analyze existing processes and identify opportunities for improvement.
- Support configuration and maintenance of Workday business processes and workflows.
- Assist in managing user roles, access, and permissions within enterprise systems.
- Provide general support for enterprise applications, including troubleshooting and issue resolution.
- Partner with technical teams to test and implement system updates, enhancements, and new features.
- Develop and maintain system documentation, including process documentation, user guides, and training materials.
- Support data integrity by validating and monitoring system data for accuracy and consistency.
- Ancillary support of other enterprise systems, including the document management system and the room reservation system.
Benefits
- 40-hour work week
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
