IT Business Systems Analyst I
About The Position
The Business Systems Analyst I is an early career role responsible for supporting ERP systems and related business applications in a manufacturing environment. This position assists with issue resolution, requirements and process documentation, testing, system maintenance, and user support while building foundational knowledge of business processes and system functionality. Working under the guidance of more experienced analysts and technical resources, the role helps translate business needs into practical system solutions and supports continuous improvement efforts. Success in this role requires strong attention to detail, analytical thinking, collaboration, and a service-oriented mindset.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business, Management Information Systems, or a related field, or equivalent combination of education and relevant experience.
- 2+ years of experience supporting ERP systems, business applications, testing, documentation, or user support.
- Demonstrated customer-service mindset and ability to work effectively with business users.
- Foundational understanding of ERP systems and business applications
- Strong analytical, problem-solving, and documentation skills
- Ability to support testing, issue resolution, and process documentation
- Strong written, verbal, and interpersonal communication skills
- Technical aptitude and proficiency with Microsoft Office applications
- Ability to work collaboratively, manage assigned tasks, and follow established procedures
- Basic awareness of security, access controls, and compliance requirements
Nice To Haves
- Exposure to Infor XA or similar ERP systems
- Familiarity with SQL, reporting tools, XML, or programming
- Experience in a manufacturing, regulated, or audit-driven environment
- Exposure to user support materials, training documentation, or project coordination activities
Responsibilities
- Provide first-level support for ERP system issues and user inquiries
- Troubleshoot basic system problems and escalate more complex issues
- Assist with monitoring system performance and identifying recurring issues
- Gather and document basic business and system requirements
- Assist in analyzing workflows and identifying areas for improvement
- Support senior analysts in projects and process improvement initiatives
- Assist with system configuration and minor enhancements
- Support testing activities, including test case execution and defect tracking
- Help implement system updates, patches, and releases
- Execute test scripts and document test results
- Maintain system documentation and update process materials
- Assist in creating user guides and training documentation
- Support user access requests and role assignments
- Assist with audit preparation and documentation collection
- Follow established security and compliance procedures
- Develop knowledge of ERP systems, business processes, and IT standards
- Participate in training and mentorship opportunities
- Build technical and functional expertise across ERP modules
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
