IT Business Support Specialist I
Stewart•Houston, TX
About The Position
Provides technical support to users for business applications, addressing issues and optimizing system performance. Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage.
Requirements
- High school diploma required
- 0-2 years of related work experience
Nice To Haves
- Bachelor’s preferred
Responsibilities
- Provide basic support for business applications, including troubleshooting issues and guiding users through resolutions.
- Deliver standard user training and respond to frequently asked questions using existing documentation.
- Engage with customers via email, phone, and chat to log, track, and resolve basic support requests.
- Escalate more complex technical issues to higher-level support or development teams as appropriate.
- Maintain accurate documentation of support interactions and resolutions to enhance the knowledge base.
- Contribute to process improvements by identifying recurring issues or opportunities for documentation updates.
- Follows routine assignments in accordance with established procedures and guidelines to address standard problems.
- Analyzes basic information to support work-related decisions; escalates matters outside defined scope as appropriate.
- Individual contributor performing work under direct supervision.
- Performs all other duties as assigned by management.
Benefits
- variety of health and wellness insurance options and programs
- paid time off
- 401(k) with company match
- employee stock purchase program
- employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
