IT Business Support Specialist I
About The Position
Provides technical support to users for business applications, addressing issues and optimizing system performance. Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage. Stewart is on a journey to become the premier title services company. We offer personalized service, industry expertise and customized solutions for virtually any type of real estate transaction and are a leading global real estate services provider. At our core, we help make property ownership around the world possible. In doing that, we take every step to foster meaningful relationships through our ingenuity and efforts and are dedicated to going above and beyond to provide the best experience for employees and customers alike. To do so, we know we must sustainably serve our employees, shareholders, customers and our communities at large. That’s why we are committed to creating an inclusive workplace that fosters a deep sense of pride, passion, respect and belonging, while lessening our impact on the environment and providing transparency around the way we do business.
Requirements
- High school diploma required
- 0-2 years of related work experience
Nice To Haves
- Bachelor’s preferred
Responsibilities
- Provide basic support for business applications, including troubleshooting issues and guiding users through resolutions.
- Deliver standard user training and respond to frequently asked questions using existing documentation.
- Engage with customers via email, phone, and chat to log, track, and resolve basic support requests.
- Escalate more complex technical issues to higher-level support or development teams as appropriate.
- Maintain accurate documentation of support interactions and resolutions to enhance the knowledge base.
- Contribute to process improvements by identifying recurring issues or opportunities for documentation updates.
- Follows routine assignments in accordance with established procedures and guidelines to address standard problems.
- Analyzes basic information to support work-related decisions; escalates matters outside defined scope as appropriate.
- Individual contributor performing work under direct supervision.
- Performs all other duties as assigned by management.
Benefits
- variety of health and wellness insurance options and programs
- paid time off
- 401(k) with company match
- employee stock purchase program
- employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
