IT Business Solutions Manager - Commercial

KI • Green Bay, WI

2d • Onsite

About The Position

The IT Business Solutions Manager – Commercial is IT’s primary strategic partner to Sales, Marketing, Product Management, E-Commerce, and Customer Experience. Based out of KI’s Green Bay Corporate Office, the role owns the technology supporting KI’s commercial engine, including how dealers and customers discover, quote, and order products, and how KI markets, prices, and supports them. The manager sets technology strategy and a multi-year roadmap aligned with enterprise IT priorities, leads joint prioritization with business leaders, and owns the E-Commerce roadmap and functional backlogs for key commercial platforms.

The position leads and develops a team of business analysts, manages a portfolio of projects and enhancements, and measures the value delivered. It champions improvements across the customer journey, digital commerce, CRM, quoting and CPQ, marketing technology, product and pricing data, AI, automation, and emerging technology. The manager also represents commercial functions on KI’s ERP program, supporting change management, testing, and adoption through and after go-live.

Requirements

• 8+ years of progressive IT experience in business relationship management, product ownership, business analysis, or IT portfolio management.
• At least 3 years partnering directly with functional leaders.
• At least 2 years leading or formally mentoring business analysts or similar professionals.
• Ability to build trusted relationships with business leaders and turn their goals into technology roadmaps and prioritized work.
• Experience owning and prioritizing a backlog as a product owner using agile or hybrid delivery methods.
• Track record of delivering projects on time and on budget and measuring the value they create.
• Experience with enterprise application implementations, ideally ERP, including requirements, testing, and change management.
• Strong communication and facilitation skills, including the ability to explain technology in business terms at every level.
• Curious, forward-thinking mindset and enthusiasm for applying AI and emerging technologies to real business problems.

Nice To Haves

• Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or a related field.
• Experience with CRM, CPQ, e-commerce, marketing automation, or PIM platforms.
• Experience in a B2B dealer-based or manufacturing environment.
• Certifications such as BRMP, CSPO/PSPO, or PMP.

Responsibilities

• Serve as IT’s primary point of contact and strategic partner for Sales, Marketing, Product Management, E-Commerce, and Customer Experience.
• Develop a technology strategy and multi-year roadmap aligned with KI’s enterprise IT strategy, and lead joint prioritization with business leaders.
• Partner with Sales and dealer-facing teams on CRM, quoting, CPQ, and sales enablement tools.
• Partner with Marketing on marketing automation, the KI website, digital asset management, and campaign analytics.
• Ensure product and pricing data is accurate and consistent across channels in partnership with Product Management.
• Own the E-Commerce roadmap, including B2B ordering and dealer and customer portals.
• Own the functional backlog and act as product owner for key commercial platforms, applying agile practices to deliver value faster.
• Manage a portfolio of projects and enhancements and measure the business value they deliver.
• Lead, coach, and develop a team of business analysts and senior business analysts.
• Represent commercial functions on KI’s ERP program, supporting change management, testing, and adoption through go-live and beyond.
• Identify and champion AI, automation, and emerging technology opportunities that help KI sell, market, and serve customers.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive health, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick time, and holidays
• On-site fitness center and wellness resources
• On-site café
• Educational reimbursement
• Employee product discounts
• Life insurance
• Disability coverage
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager