IT Business Solutions Manager - Commercial

KI • Green Bay, WI

3d • Onsite

About The Position

KI is hiring an IT Business Solutions Manager based out of its Green Bay Corporate Office. The role serves as IT’s primary strategic partner to Sales, Marketing, Product Management, E-Commerce, and Customer Experience, owning the technology supporting KI’s commercial operations and customer journey. The manager develops the technology strategy and multi-year roadmap, leads joint prioritization with business leaders, and guides digital innovation, including AI and automation.

The position owns the E-Commerce roadmap and functional backlogs for key commercial platforms, helping improve B2B ordering, dealer and customer portals, quote-to-cash processes, customer service, and digital revenue. It also oversees technology supporting CRM, quoting, CPQ, marketing automation, digital assets, campaign analytics, and consistent product and pricing data. The manager leads, coaches, and develops business analysts, manages a portfolio of projects and enhancements, and represents commercial functions on KI’s ERP program, supporting change management, testing, and adoption.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or a related field preferred.
• At least 8 years of progressive IT experience in business relationship management, product ownership, business analysis, or IT portfolio management.
• At least 3 years partnering directly with functional leaders.
• At least 2 years leading or formally mentoring business analysts or similar professionals.
• Demonstrated ability to build trusted relationships with business leaders and translate their goals into technology roadmaps and prioritized work.
• Experience owning and prioritizing a backlog as a product owner using agile or hybrid delivery methods.
• Track record of delivering projects on time and on budget and measuring the value they create.
• Experience with enterprise application implementations, ideally ERP, including requirements, testing, and change management.
• Strong communication and facilitation skills, including the ability to explain technology in business terms at every level.
• Curious, forward-thinking mindset and genuine enthusiasm for applying AI and emerging technologies to real business problems.

Nice To Haves

• Experience with CRM, CPQ, e-commerce, marketing automation, or PIM platforms.
• Experience in a B2B dealer-based or manufacturing environment.
• Certifications such as BRMP, CSPO/PSPO, or PMP.

Responsibilities

• Serve as IT’s primary point of contact and strategic partner for Sales, Marketing, Product Management, E-Commerce, and Customer Experience.
• Develop a technology strategy and multi-year roadmap aligned with KI’s enterprise IT strategy, and lead joint prioritization with business leaders.
• Partner with Sales and dealer-facing teams on CRM, quoting, CPQ, and sales enablement tools.
• Partner with Marketing on marketing automation, the KI website, digital asset management, and campaign analytics.
• Work with Product Management to ensure product and pricing data is accurate and consistent across channels.
• Own the E-Commerce roadmap, including B2B ordering and dealer and customer portals.
• Own functional backlogs and serve as product owner for key commercial platforms, applying agile practices to deliver value faster.
• Manage a portfolio of projects and enhancements and measure the business value they deliver.
• Lead, coach, and develop a team of business analysts and senior business analysts.
• Represent commercial functions on KI’s ERP program, supporting change management, testing, and adoption through go-live and beyond.
• Champion AI, automation, and emerging technology opportunities that improve selling, marketing, and customer service.
• Improve the end-to-end customer experience across quote-to-cash, ordering, order visibility, and customer service.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive health, dental, and vision insurance
• 401(k) with company match
• Paid vacation, sick time, and holidays
• On-site fitness center and wellness resources
• On-site café
• Educational reimbursement
• Employee product discounts
• Life insurance
• Disability coverage
• Employee Assistance Program (EAP)
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Manager