IT Solutions Manager

Crenlo • Bentonville, AR

2d

About The Position

The IT Solutions Manager partners with Crenlo’s functional leaders and plant teams to understand business operations, identify high-value needs, and deliver practical software, automation, and agentic AI solutions. The role spans business analysis and hands-on development, owning the process from discovery and requirements through solution design, backend delivery, deployment, and ongoing support.

The technical focus is backend development, with particular emphasis on Anthropic Claude and the Model Context Protocol (MCP). The manager builds applications, APIs, integrations, and AI workflows; connects enterprise platforms; and ensures solutions are secure, supportable, documented, monitored, and continuously improved. The position also manages relevant technology vendors and development partners, communicating progress, tradeoffs, risks, and results in business terms.

The role is based in Bentonville, Arkansas, with up to 20% travel between Crenlo facilities. It includes exposure to manufacturing floor environments and occasional after-hours work for releases and production support.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
• At least 5 years of hands-on software development or IT solution delivery experience.
• Experience integrating enterprise systems and translating business needs into measurable software solutions.
• Hands-on experience with Python, SQL, REST APIs, Git, and code repositories.
• Proven experience building and deploying production AI or large language model applications.
• Clear communication with plant teams, leaders, and vendors.
• Organized, collaborative, and disciplined about documentation and follow-through.
• Sound judgment regarding AI security, data access, accuracy, and responsible use.

Nice To Haves

• Deep experience with Anthropic Claude and MCP.
• Experience with modern cloud deployment, managed databases, serverless technologies, and CI/CD.
• Experience with Oracle EBS, Salesforce, Microsoft 365, Power Platform, Fabric, or Power BI.
• Manufacturing or industrial experience.

Responsibilities

• Build relationships with business leaders and plant teams, learn their processes, and identify problems worth solving.
• Lead discovery, process mapping, and requirements gathering; translate business needs into use cases, workflows, technical designs, and measurable outcomes.
• Recommend an approach—such as agentic AI, automation, custom software, integration, or a packaged solution—based on value, risk, and supportability.
• Design, build, test, and deploy backend applications, APIs, integrations, and agentic workflows.
• Build solutions using Anthropic Claude and MCP, including agents, tools, connectors, scheduled jobs, and secure access to enterprise data.
• Integrate solutions with Oracle EBS, Salesforce, Propel PLM, Microsoft 365, Power BI, and related platforms.
• Own solutions from prototype through production and ongoing support, including testing, deployment, documentation, adoption, monitoring, troubleshooting, and continuous improvement.
• Manage and maintain supporting technologies, including code repositories, version control, environment configuration, controlled configuration changes, and production reliability.
• Manage technology vendors and development partners, including evaluation, scope, coordination, performance, cost, and delivery.
• Communicate progress, tradeoffs, risks, and results in business terms.
• Travel between Crenlo facilities as needed, up to 20%.
• Perform occasional after-hours work for releases and production support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager