IT BUSINESS RELATIONSHIP MANAGER

Moffitt Cancer Center

95d

About The Position

The Business Relationship Manager (BRM) serves as the strategic interface between assigned areas or business units and IT. The role supports business-IT strategy development, solution discovery, service management, risk management, and relationship management, aligning technology solutions with business strategies. The BRM provides strategic consulting and guidance for key IT initiatives and leads or facilitates their planning and execution to help the organization achieve its objectives through effective use of technology. The role communicates decisions, priorities, and project information to appropriate staff regarding service requests, projects, and initiatives. As a trusted advisor and primary IT contact for business stakeholders, the BRM represents IT by promoting its vision, value, services, and capabilities, while advocating for business stakeholders so IT services meet their priorities and needs. The position requires clear communication, negotiation, listening, conflict mitigation, alliance building, and diplomacy across organizational boundaries. The BRM shares knowledge of technology risks and opportunities to improve business-unit efficiency and effectiveness. Responsibilities include building strategic relationships with key stakeholders; anticipating business direction and recommending opportunities; prioritizing initiatives and overseeing escalated issues; ensuring technical solutions address business needs; advocating for business priorities within IT; supporting change management; advising on options, risks, costs, benefits, and impacts; aligning solutions with business and IT strategies; analyzing technology trends; supporting business decisions and risk assessment; managing project and request priorities; monitoring stakeholder satisfaction and IT performance; and coaching and mentoring IT team members.

Requirements

Bachelor’s degree in computer science, information technology, business administration, or a related field; alternatively, a relevant clinical degree such as RN plus an additional five years of change management and/or business relationship management experience may be considered in lieu of a bachelor’s degree, alongside the stated seven years of experience, for a total of 12 years.
At least seven years of internal or external IT experience focused on customer service and/or business relationship management.
At least five years of experience in IT management, business analysis, consulting, process engineering, solutions management, or a related area.
Experience successfully leading large, complex projects and/or working in business, IT consulting, or management roles.
Leadership and negotiation skills and in-depth knowledge of the business, business requirements analysis, and IT processes.
In-depth knowledge of IT and the service catalog, and of assigned departments or business areas, to identify and communicate how IT solutions support short- and long-term business goals.
Excellent verbal and written communication skills with key stakeholders at multiple organizational levels.
Ability to plan, prioritize, and accomplish goals using extensive experience and judgment in a high-pressure environment.
Ability to work with internal teams across multiple departments and with vendors.
Exceptional analytical, conceptual, and problem-solving abilities.
Strong ability to use Microsoft applications, including PowerPoint, Visio, Project, Word, and Excel.

Nice To Haves

Master’s degree in computer science, information technology, business administration, or a related field.
BRMP or CBRM certification.

Responsibilities

Establish and maintain strategic relationships with key stakeholders and IT.
Understand and anticipate the direction of assigned business areas and recommend opportunities to support their desired future state.
Lead prioritization of IT initiatives based on organizational needs and strategy, IT workload, and budget.
Ensure oversight of escalated IT issues and that technical solutions address business needs.
Work with business stakeholders and technical resources to develop solutions that meet business goals and minimize lost business value during project execution.
Represent business strategies and priorities to IT, promote understanding of IT processes, and ensure IT domains are aware of key business issues.
Identify and mitigate potential problems and conflicts with IT delivery.
Lead or champion change management, including communicating impacts, coaching, and mitigating resistance.
Provide strategic consultation to business and IT teams, participate in quality reviews, and provide feedback.
Advise on solution options, risks, costs and benefits, and impacts on products, services, business processes, and system priorities.
Ensure IT solutions support short- and long-term business goals and align with IT strategy.
Analyze technology trends and use the Service Catalog to identify opportunities and make recommendations.
Maintain awareness of organizational strategy, goals, and process changes so requirements reflect organizational needs.
Develop and advocate solution recommendations with Technology Consultants, and proactively identify and evaluate risks with stakeholders.
Facilitate communication and negotiate agreements between business stakeholders and IT from initial requirements through implementation.
Manage business leadership priorities for IT projects and requests.
Manage stakeholder perceptions of IT services, participate in project status reporting as needed, and recap IT performance monthly, quarterly, or annually as needed.
Set stakeholder expectations and resolve disconnects through negotiation or governance mechanisms.
Develop, motivate, and direct IT team members; recommend targeted training; mentor team members and provide input to performance reviews.