IT Business Relationship Manager, Quality & R&D

Abbott • Des Plaines, IL

12d • Onsite

About The Position

Partner with Molecular Diagnostics Quality and R&D leaders to align business priorities with technology solutions that support compliance, innovation, operational excellence, and business value. Serve as the primary IT relationship partner for Quality and Research & Development, with secondary support for Commercial functions based on business priorities and portfolio demand. Act as a liaison between business and IT to identify opportunities, define requirements, prioritize technology investments, and coordinate delivery of digital solutions while ensuring alignment with quality, cybersecurity, privacy, and regulatory requirements.

The role supports Quality systems, compliance processes, regulatory requirements, audit readiness, CAPA, and continuous improvement. It also supports R&D activities including research, product development, laboratory operations, scientific applications, data management, and collaboration platforms. Commercial support is provided according to organizational priorities and team capacity.

This is an onsite role at Abbott locations in Des Plaines, Illinois (DP1) and Lake County/Lake Forest (J55), and is not a remote opportunity. Travel is 5% of the time. The listed base pay range is $99,300 to $198,700, with variation possible in specific locations.

Requirements

• Bachelor’s degree in information technology, computer science, engineering, business, life sciences, or a related field, or equivalent experience.
• At least 7 years of experience in IT, business relationship management, business systems, consulting, product management, or project delivery.
• Experience partnering with business stakeholders to define requirements and deliver technology solutions.
• Experience leading or coordinating cross-functional business and IT initiatives.
• Strong communication, stakeholder management, facilitation, and problem-solving skills.
• Understanding of application lifecycle management, cybersecurity, privacy, data integrity, and regulatory compliance.

Nice To Haves

• Experience in diagnostics, medical device, pharmaceutical, healthcare, life sciences, or another regulated industry.
• Experience supporting Quality systems, compliance processes, or Quality Management functions.
• Experience supporting R&D, laboratory operations, product development, or scientific data environments.
• Experience supporting Commercial organizations and customer-facing capabilities.
• Knowledge of enterprise applications, analytics, workflow, content management, and integration technologies.

Responsibilities

• Serve as the primary IT partner for Quality and R&D business functions, with secondary support for Commercial.
• Build relationships with business and IT stakeholders to understand goals, challenges, and opportunities.
• Translate business needs into requirements, solution options, and technology roadmaps.
• Support demand intake, prioritization, portfolio planning, and technology investment decisions.
• Coordinate delivery of projects and enhancements, including requirements, testing, stakeholder engagement, and adoption activities.
• Partner with architecture, cybersecurity, data, infrastructure, and application teams to implement solutions.
• Support application lifecycle management, issue resolution, compliance activities, and continuous improvement.
• Communicate project status, risks, recommendations, and business value to leadership and stakeholders.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, providing an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior