IT Business Partner (Onsite)

The Timken Company•Norton Shores, MI

23h•Onsite

About The Position

The IT Business Partner serves as the primary interface between business stakeholders and the IT organization. The role identifies business needs, supports process improvement, and translates operational requirements into effective IT solutions in collaboration with global IT teams. It ensures technology initiatives support local business priorities and manufacturing operations while aligning with global IT strategy, standards, and governance. The position also supports users in daily office and production activities and completes required IT audit activities. The role works with stakeholders and Global IT teams to coordinate digital initiatives, improve manufacturing and business processes, support D365 users, and coordinate project implementation and rollout at US locations. It also provides local service desk and user support, supports system adoption and training, and performs assigned SOX-related IT controls and audit activities.

Requirements

Understanding of enterprise applications, particularly ERP and D365, business process analysis, and integration of IT with manufacturing and business systems.
Proven ability to engage business stakeholders, influence without direct authority, and coordinate cross-functional initiatives in an international environment.
Ability to provide day-to-day IT support to office and production users, troubleshoot common hardware, software, and access issues, and escalate complex requests.
Strong analytical and problem-solving skills, including the ability to analyze business needs and identify improvement opportunities.
Understanding of manufacturing operations, production workflows, and compliance requirements.
Proven ability to manage cross-functional teams, projects, and budgets.
Bachelor’s degree in IT, Computer Science, or a related field.
At least 5 years of experience in IT management, including at least 2 years in manufacturing or industrial environments.

Nice To Haves

Microsoft certifications.
Other relevant certifications, such as CISSP or PMP.

Responsibilities

Build relationships with business stakeholders, understand their priorities and challenges, and act as the liaison with local and global IT teams.
Collect, analyze, and prioritize business requirements; translate operational needs into functional specifications and coordinate evaluation with Global IT specialists.
Identify opportunities to improve manufacturing and business processes through digital solutions, including ERP, MES, and smart manufacturing/IoT solutions.
Serve as the main internal D365 contact for business users, coordinate issue resolution with Global IT support teams, identify training needs, and facilitate enhancement and user-access requests in line with approval processes.
Coordinate local project implementation, user testing, migration readiness, and system rollout at US locations with Global Project Managers and Global IT specialists across Rollon and Timken.
Support stakeholder communication, user training, and organizational readiness to encourage adoption of new systems and processes.
Research and evaluate emerging technologies, recommend upgrades, and plan future IT investments.
Provide IT training, troubleshoot issues, and support adoption of new systems.
Act as the local service desk for office and production users, troubleshoot day-to-day issues, and coordinate escalation to specialist IT teams.
Perform assigned SOX-related IT control activities and support internal and external IT audits by providing evidence and completing assigned audit actions.