IT Business Analyst (On-Site)

Triangle Insurance•Enid, OK

1d•Onsite

About The Position

The IT Business Analyst serves as the primary bridge between Triangle Insurance’s software systems and end-users. The role troubleshoots technical issues, guides users through software functionality, and escalates complex bugs to the development team. The analyst helps employees make effective use of business software while collaborating with the development team to improve systems and applications. The position works with business departments and IT to translate business needs into clear requests, respond to and prioritize support tickets, administer user accounts and permissions, diagnose and document technical issues, and support business process management software. It also identifies workflow improvements, tests system changes, maintains reports and user documentation, supports employees with software installation and everyday technical issues, follows IT and cybersecurity policies, provides end-user training, and participates in continuing education. This is an on-site position in Enid, Oklahoma. The work environment is usually climate-controlled with moderate noise. The role requires regular talking or hearing; frequent standing, walking, sitting, hand and finger use, and reaching; occasional lifting or moving of objects up to 20 pounds; and rare lifting or moving of objects up to 50 pounds. Close and distance vision are required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The position is not safety-sensitive.

Requirements

Exceptional verbal and written communication skills and a patient, customer-first demeanor.
Basic understanding of insurance operations such as underwriting, policy processing, billing, or claims, or a strong interest in learning them.
Strong problem-solving skills and a logical, step-by-step approach.
Ability to work independently, adapt to changing needs, and exercise good judgment.
Attention to detail, particularly when setting up user access and system settings.
Ability to maintain confidentiality and handle sensitive information responsibly.
Good organizational skills and ability to manage multiple tasks and meet deadlines.
Proficiency with Microsoft Office Suite, Teams, and other internal operating systems.
Associate or bachelor's degree, successful completion of a vocational technology program, or an equivalent combination of education and work experience.
No previous IT experience is required.

Nice To Haves

Familiarity with document management systems, user administration, software testing, or help desk ticketing systems.
Insurance experience, especially in underwriting or claims.
Experience using business software in daily work.
Experience with business workflows, troubleshooting software issues, or helping coworkers with technology.
Insurance designations such as AINS.

Responsibilities

Act as the link between business departments and IT, translating business needs into clear, concise requests for IT.
Respond to support requests through a ticket system, prioritize issues, find resolutions, and keep users informed of progress.
Set up software user accounts, assign access and permissions, and maintain system settings and reference tables in accordance with company policies.
Diagnose system, account-access, and configuration issues; determine causes, document findings, and escalate complex problems to developers or vendors.
Serve as backup administrator for the business process management system and guide users on features, best practices, and corrective actions.
Develop ideas for system and workflow improvements, focusing on operational bottlenecks and pain points.
Test system updates, fixes, and new releases before deployment, and provide documentation explaining potential effects on daily work.
Build and maintain assigned reports using internal reporting tools, verify data quality, document for regulatory purposes, and support periodic reviews of user access.
Assist office and remote employees with business software installation and everyday technical issues.
Follow IT and cybersecurity policies when handling access requests and company data, and report possible security concerns.
Explain technical issues in plain language and provide timely, professional service to a variety of users.
Create, update, and maintain internal troubleshooting guides, FAQs, and external knowledge-base articles.
Provide end-user training to various groups.
Participate in continuing education, seminars, and classes to enhance skills.
Maintain regular and sustained attendance.
Perform other duties as assigned.