IT Business Analyst (On-Site)

Triangle Insurance•Enid, OK

2h•Onsite

About The Position

Triangle Insurance is hiring an on-site IT Business Analyst in Enid, Oklahoma. The role serves as the primary bridge between the company’s software systems and end-users, helping users troubleshoot technical issues and use business software effectively while collaborating with the development team to improve systems and applications. The analyst translates business needs into requests for IT, responds to support tickets, administers user access and system settings, investigates and escalates complex problems, and supports the business process management system. The role also contributes to workflow improvements, tests software updates, maintains reports and user documentation, assists employees with software and everyday technical issues, and provides end-user training. The position offers a starting salary commensurate with relevant experience. Triangle describes its compensation package as including competitive salaries, paid time off, flexible schedules, exceptional health insurance, and dual retirement.

Requirements

Associate degree, bachelor’s degree, successful completion of a vocational technology program, or an equivalent combination of education and work experience.
Exceptional verbal and written communication skills and a patient, customer-first demeanor.
Basic understanding of insurance operations, such as underwriting, policy processing, billing, or claims, or a strong interest in learning them.
Strong problem-solving skills and a logical, step-by-step approach.
Ability to work independently, adapt to changing needs, and exercise good judgment.
Attention to detail, particularly when managing user access and system settings.
Ability to maintain confidentiality and handle sensitive information responsibly.
Good organizational skills and ability to manage multiple tasks and meet deadlines.
Proficiency with Microsoft Office Suite, Teams, and other internal operating systems.
Previous IT experience is not required.
Certifications are not required.

Nice To Haves

Insurance experience, especially in underwriting or claims.
Experience using business software in daily work.
Experience with business workflows, troubleshooting software issues, or helping coworkers with technology.
Familiarity with document management systems, user administration, software testing, or help desk ticketing systems.
Insurance designations such as AINS.

Responsibilities

Act as the link between business departments and IT, translating business needs into clear requests for IT.
Respond to support requests through a ticket system, prioritize issues, identify resolutions, and keep users informed.
Set up software user accounts, assign access and permissions, and maintain system settings and reference tables in accordance with company policies.
Diagnose system, account-access, and configuration issues; determine causes, document findings, and escalate complex problems to developers or vendors.
Serve as backup administrator for the business process management system and guide users on features, best practices, and corrective actions.
Identify opportunities to improve systems and workflows, focusing on departmental bottlenecks and pain points.
Test system updates, fixes, and new releases before deployment, and document how changes may affect users’ daily work.
Build and maintain assigned reports using internal reporting tools, verify data quality, document for regulatory purposes, and support periodic user-access reviews.
Assist office and remote employees with business software installation and everyday technical issues.
Follow IT and cybersecurity policies when handling access requests and company data, and report possible security concerns.
Explain technical issues in plain language and provide timely, professional service to users.
Create, update, and maintain troubleshooting guides, FAQs, and external knowledge-base articles.
Provide end-user training to various groups.
Participate in continuing education, seminars, and classes to enhance skills.
Maintain regular and sustained attendance.
Perform other duties as assigned.