Business Analyst (On-Site)

Illinois Central College•East Peoria, IL

2d•Onsite

About The Position

The Business Analyst provides day-to-day oversight, monitoring, and configuration of Enterprise Systems for one or more constituent departments. The Analyst is the primary contact for departments using Enterprise applications and serves as their communication link to Enterprise Systems staff for questions and support. This is an in-office position located at the East Peoria Campus in East Peoria, Illinois. U.S. citizenship or permanent residency is required; visa sponsorship is not offered. Compensation is $52,915.20–$59,529.60 annually. Applicants should include a resume and cover letter.

Requirements

Meet one of the following education and experience combinations: an associate degree plus experience using and supporting administrative information systems; three years of experience developing, enhancing, and supporting administrative information systems; or a combination of college education and experience supporting administrative information systems totaling four years.
Experience using and/or supporting educational ERP systems such as PeopleSoft, Banner, or Workday.
Experience with several PC Windows applications and ability to configure and develop proficiency with new applications, use query languages, and use end-user reporting tools.
Experience supporting applications with web interfaces linked to back-end databases.
Proficiency in Microsoft Office Suite.
Strong verbal and written communication skills.
Strong analytical and problem-solving skills.
Strong organization and prioritization skills to meet critical deadlines.
Strong multitasking and decision-making skills.
Strong interpersonal skills, including the ability to establish and maintain cooperative, professional working relationships.
U.S. citizenship or permanent residency; visa sponsorship is not offered.
Submit a resume and cover letter for a complete application.

Nice To Haves

Bachelor’s degree in a computer-related field.
Experience using and/or supporting information systems in an academic environment.
Experience with higher education business practices, particularly in recruiting, corporate and community education, financial aid, student finance, advising, admissions, or enrollment services.
Advanced Workday skills.
General knowledge of relational databases, SQL, and programming concepts.
Experience in systems design and analysis.
Experience in application training and software support.
Experience supporting users in a Workday environment.

Responsibilities

Develop diagnostic queries and reports to identify and resolve data, process, and system-functionality issues.
Support end users of web applications for timekeeping, finance, data warehousing, document imaging, and emerging systems.
Screen security levels for appropriate application systems.
Integrate new processes with existing ones and coordinate end-user training requirements.
Recommend and facilitate improvements to process policies and procedures.
Communicate and resolve process issues with functional staff.
Provide detailed functional specifications and coordinate programming requirements with technical staff for system modifications.
Assist the Manager in working with business process owners and end users to align design and scope with functional expectations and priorities, and provide input and alternatives for best practices and compliance projects.
Develop ad hoc reports to respond to client needs.
Evaluate needs and establish procedures and documentation for end-user training.
Write business processes in conjunction with functional users.
Assist in developing and maintaining test scripts and test new functionality, customizations, and upgrades.
Identify, report, and recommend resolutions for project issues; advocate for user constituents and promote acceptance of new processes and systems.
Follow college policies and the Freedom of Information Act when handling sensitive and confidential information.
Perform related duties as required.