IT Business Analyst III

Lake Michigan Credit Union•Grand Rapids, MI

About The Position

The IT Business Analyst provides business analysis and support, partnering with development teams to create technology solutions, deliver quality software, and support business units. The role works with vendors, application support, and IT teams to research and resolve problems, identify improvements, implement functionality, coordinate maintenance and upgrades, and evaluate new products.

Requirements

At least 1 year of IT or IS experience and 3 or more years of similar or related Business Analyst experience.
Bachelor’s degree or equivalent experience.
Excellent verbal and written communication skills, including the ability to facilitate discussions and presentations and communicate with diverse audiences.
Strong project management skills and detailed record keeping.
Excellent planning, organizational, and time-management skills.
Ability to influence stakeholders and work closely with them to determine acceptable solutions.
Competency in Microsoft Word, Excel, and Outlook.
Ability to work with business and IT resources to identify requirements.
Ability to lead requirements sessions and clearly document requirements.

Responsibilities

Serve as a liaison between business operations, internal IT teams, vendors, and stakeholders.
Understand internal customers’ business needs, respond to inquiries, communicate technical information between stakeholders, and clarify action items.
Facilitate discussions and regular meetings about upcoming changes and promote cross-departmental engagement and collaboration on projects.
Evaluate business-unit operational processes, identify improvement opportunities, and provide relevant expertise and analysis.
Collaborate with Application Support, IT infrastructure, and development teams to optimize application stability, reliability, and scalability.
Assist with business reporting and analysis.
Manage multiple short- and long-term projects.
Manage priorities and solve problems with cross-functional groups.
Prioritize initiatives based on business needs and requirements.
Monitor deliverables and ensure timely project completion.