IT Business Analyst II
About The Position
The IT Business Analyst II provides technical assistance with requirements gathering, testing, implementation, maintenance, and support for the Therap EHR solution and other agency legacy applications. Under the limited supervision of the Manager of Information Technology Application Support, the role participates in analysis and design for agency application development projects, gathering user requirements and developing business cases and specifications for new or enhanced systems. The position works with agency departments, stakeholders, executive staff, and business Subject Matter Experts to document business processes, conduct research and analysis, and develop suitable technical solutions. It develops high- and detailed-level system and functional specifications, contributes to quality assurance, and collaborates with IT staff to translate business needs for development teams. The analyst also provides technical assistance and functional expertise to agency employees, disabilities board employees, and external customers; delivers training and documentation; recommends application and process improvements; and completes one training class per quarter for professional and personal development. The position is located at BHDD's Central Office in Cayce, South Carolina. Employment is contingent on required pre-employment screenings and verification of educational credentials. Under the State Disaster Plan, employees may be required to work during an emergency or disaster.
Requirements
- High school diploma and experience in computer system development and modification; a bachelor's degree in a related area may substitute for the required work experience.
- Intermediate-level knowledge of information systems capabilities, techniques, and intricacies.
- Ability to understand and carry out complex technical instructions and requests.
- Ability to analyze and logically organize moderately complex to complex technical data.
- Ability to communicate clearly and concisely.
- Ability to work effectively with users, vendors, and other IT personnel.
- Ability to identify and resolve problems.
- Ability to plan, direct, instruct, and review the work of technical personnel.
- Ability to provide clear and concise status and other technical reports.
Responsibilities
- Gather requirements and provide technical assistance for testing, implementing, maintaining, and supporting the Therap EHR solution and agency legacy applications.
- Participate in analysis and design for agency application development projects; gather user requirements and develop business cases and specifications for new or enhanced systems.
- Consult with departments and stakeholders to understand and document business processes and model appropriate technical solutions.
- Coordinate financial, product, market, operational, and related research and analysis with executive staff and business Subject Matter Experts.
- Develop high-level and detailed system and functional specifications, documenting requirements in accordance with existing standards and practices.
- Create and execute test plans and document and track quality assurance results.
- Collaborate with Project Managers, Developers, DBAs, and Network Staff to translate customer business needs for development teams.
- Provide technical assistance through the Service Request Tracking System to agency employees, disabilities board employees, and other customers.
- Provide functional expertise to developers and customers on technical solutions being implemented.
- Provide training, facilitation, and mentoring to customers; create and deliver user and technical documentation.
- Recommend application system enhancements and IT business process improvements to management and co-workers.
- Complete one training class per quarter for professional and personal development.
- Train co-workers and customers on new and existing technical solutions.
Benefits
- Health insurance for employees, spouse, and children.
- Dental insurance for employees, spouse, and children.
- Vision insurance for employees, spouse, and children.
- Long-term disability insurance for employees, spouse, and children.
- Life insurance for employees, spouse, and children.
- 15 days of annual (vacation) leave per year.
- 15 days of sick leave per year.
- 13 paid holidays.
- Paid Parental Leave.
- S.C. Deferred Compensation Program available.
- Retirement benefit choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
