IT/AV Support Specialist - PART-TIME

Gallagher & Associates - Museum Operations•Mantua Township, NJ

1d•Hybrid

About The Position

The IT/AV Support Specialist at Edelman Fossil Park & Museum plays a crucial role in ensuring the smooth operation of the museum’s IT/AV infrastructure and ensuring the successful presentation of media-based digital content across the museum’s exhibitions, programs, and events. This position bridges technical expertise with creative collaboration, teamwork and support. Reporting to the IT/AV Manager, this position provides technical support to museum staff, volunteers, and visitors while managing critical IT/AV systems, security protocols, digital exhibits and Public & Private Events playing a critical role in the museum's mission to deliver engaging and accessible experiences for visitors of all ages. The ideal candidate is a hands-on problem solver, motivated, independent and team-player - future thinker with a strong technical background in IT/AV based systems and a strong passion for technology. This role requires flexibility, strong communication & technical skills, and a commitment to excellence in both front- and back-of-house operations. Self-Motivated, positive attitude and strong desire to grow and learn in the IT/AV industry.

Requirements

Associate’s or Bachelor’s degree in IT, Audio-Visual Technology, Media Production, or related field preferred, or equivalent work experience. Relevant certificates acceptable.
1–3 years of experience in IT/AV installation or technical support, preferably in a museum, gallery, or live performing arts environment
Live AV Event Experience
Proficient in using and troubleshooting IT/AV systems & equipment
Strong organizational and problem-solving skills.
Ability to work independently and as part of a dynamic team
Flexibility to work evenings or weekends for special events
Proficiency in Windows and Mac desktop support.
Strong understanding of networking concepts, including LAN, Wi-Fi, TCP/IP, and DHCP.
Experience with system and user administration, including Google Workspace and Google Admin
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Positive attitude and spirit

Nice To Haves

Familiarity with digital media formats and content delivery platforms
Experience with AV networking and IP-based media systems.
Knowledge of digital video editing, playback software (e.g., VLC, BrightSign, Davinci, Vmix, OBS, Adobe Creative Cloud), and basic programming of AV control systems
LIVE Event - Video Multicam Livestreaming & Process - AV for Live Event Production
Qsys
Crestron
Dante
Google Admin
Brightsign
Sonos
Zoom, Teams, Meet, WebEx
Blackmagic
Yamaha Digital Audio Board / Live Audio EQ for Events
AV over IP
MAC/PC Environments
Remote Management Software (VNC / Anydesk)
Power Management / Backup Power Management - (UPS)
Live AV Event Experience

Responsibilities

Provide MAC/PC technical support for museum staff, volunteers, and visitors regarding hardware, software, and network-related issues.
Install, configure, and maintain computer systems, printers, and peripherals.
Assist employees with email access, file management, and software-related inquiries
Coordinate IT support requests and escalate unresolved issues
Ensure timely resolution of IT issues
Assist with the maintenance and troubleshooting of interactive digital exhibits, VR experience equipment and programming, touchscreen displays, ticketing kiosk systems, and RFID technology
Ensure seamless integration between museum networks and interactive installations.
Perform regular system checks and coordinate with multiple vendors for software updates and hardware repairs.
Troubleshooting and identifying bugs
Future Proofing Systems
Provide IT/AV support for educational programs, lectures, and private museum events.
Set up and troubleshoot Audio-Visual equipment, microphones, cameras, projectors, and streaming technologies
Ensure all IT/AV client requirements are met for museum rentals, corporate events, and fundraisers.
Coordinate with external vendors and event planners to ensure smooth technology integration and production
Operate AV/IT equipment during live events, lectures, and performances as needed including Yamaha Audio Board, Shure Wireless Microphones, 4K Video Cameras, Blackmagic Video Switchers, Video Encoders, PTZ Controllers, Livestream Hardware, Video Encoders/Decoders
Livestream Software - Vmix, OBS, Wirecast, Blackmagic Software Suite, Adobe Creative Cloud
Livestream / Multicamera Live Switch Environments - Planning, Implementation, Production
WebEx, Zoom, Teams, Google Meet Conferencing Software Implementation & Monitoring
Maintain an inventory of IT/AV assets, including computers, mobile devices, and software licenses.
Plan and oversee hardware/software upgrades and coordinate IT/AV related purchases.
Routine Maintenance & Scheduling of equipment & systems
Evaluate and recommend technology solutions to enhance museum operations.
Stay informed about emerging technologies to optimize museum IT/AV systems
Creating and updating SOPs (Standard Operating Procedures)
Daily Reports / Checklists
Project Tracking
Event Workflows
Audi/ Video Signal Flows