AV/IT Support Specialist
About The Position
This role involves providing hands-on support for Audio Visual (AV) and Video Teleconferencing (VTC) systems, including installation, testing, maintenance, and troubleshooting. The specialist will offer live support for meetings and events, focusing on optimizing platforms like Microsoft Teams Rooms and Zoom Rooms. A key aspect of the role is providing VIP/Executive White-Glove Support, ensuring seamless experiences for senior executives and high-profile meetings. The position requires familiarity with enterprise AV technologies and troubleshooting a range of audio, video, display, and connectivity issues. Responsibilities also include managing incidents via a ticketing system, understanding AV design principles, and supporting both Windows and macOS devices. Continuous improvement of AV support processes and user experience is also a focus.
Requirements
- Hands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems.
- Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms.
- Experience providing VIP/Executive White-Glove Support.
- Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira, or similar platforms.
- Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
- Respond to and resolve AV/IT incidents and service requests through the ticketing system.
- Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies.
- Experience supporting Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues.
- Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support.
Nice To Haves
- Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment.
- Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field.
- CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications.
- ITIL Foundation certification.
Responsibilities
- Install, test, maintain, and troubleshoot Audio Visual (AV) and Video Teleconferencing (VTC) systems.
- Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting.
- Support and optimize Microsoft Teams Rooms and Zoom Rooms.
- Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.
- Provide VIP/Executive White-Glove Support to senior executives and high-visibility meetings.
- Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
- Respond to and resolve AV/IT incidents and service requests through the ticketing system.
- Support Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues.
- Identify opportunities for continuous improvement in AV support processes, technology, and user experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
