IT Support Specialist
About The Position
LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world. Client is searching for an experienced IT Support Specialist at our HQ office. You are someone who has significant experience with supporting a fast-paced, high-growth environment. You are comfortable working as part of a large, distributed team supporting IT operations in both our headquarters and remote offices across the country. You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.
Requirements
- 2-3+ years of experience in IT support roles
- Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
- Experience with administration of Apple computer products using enterprise management tools
- Knowledge and hands-on experience managing Windows laptops and desktops
- Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
- Strong macOS hardware and software troubleshooting experience
- A positive, service-oriented attitude
- Solid critical thinking and problem solving skills
- Ability to lift heavy equipment (50+ pounds) as needed
- 2-3+ years of experience in IT support roles.
- Basic networking skills, including an understanding of servers, switches, WiFi, etc.
- Knowledge of administration of Apple computer products using enterprise management tools
- Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
- Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
- Solid problem-solving skills
- Ability to lift heavy equipment (50+ pounds) as needed
Responsibilities
- Working on site running our IT help desk
- Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
- Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, BigFix, and AirWatch)
- Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing
- Assist with AV setup for internal meetings and events
- Okta, Google, and software service administration
- Deploy and support software to end-users
- Respond to support requests in the IT Helpdesk both in person and via our ticketing system
- Managing inventory for hardware and software
- Know and work with your points of escalation to improve the End User experience
- Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
- Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
- Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
- Create accounts for new hires
- Deploy and support software to end-users
- Respond to support requests in the IT Helpdesk both in person and via a ticketing system
- Manage inventory for hardware and software
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
