IT/AV Support Specialist (Full-Time)

Circuit Of The Americas•Del Valle, TX

5d•Onsite

About The Position

Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater.

Requirements

Two years of experience in IT support
Deep knowledge of operating systems, current equipment/technologies, network maintenance, and system performance monitoring
Excellent interpersonal and communication skills (written & verbal)
Ability to maintain confidentiality
Experience supporting Cisco equipment (IOS, Nexus, WLC, Meraki)
Certifications: CompTIA Network+, CCNA or equivalent
Strong understanding of 802.11 RF performance/reliability
Experience with basic firewall configuration (Cisco ASA, FortiGate, pfSense)
Familiarity with RF, Cable & IPTV solutions, fiber/copper networking
Proficiency in troubleshooting, documentation, and organization
Ability to maintain composure under pressure

Nice To Haves

Bachelor's degree (or equivalent) in computer science
Project management experience
Professional IT certifications (CompTIA Security+, CCNP, etc.)
Experience with Dante & Cobranet audio over IP systems
Video over SDI and fiber IP and RF video systems
BSS control systems
Tricaster and/or similar video switchers
DiGiCo and Yamaha mixers

Responsibilities

Maintain essential IT operations (OS, security, applications, servers, email, etc.)
Handle business-critical IT tasks and system improvements
Research and evaluate emerging technologies
Serve as the subject-matter expert for Mac OS X, Windows, and common software (Microsoft, Adobe, Google Workspace)
Install, configure, and support workstations, peripherals, and printers
Analyze staff needs, identify vulnerabilities, and improve efficiency/accuracy
Implement application/software upgrades and troubleshoot performance issues
Train employees on software and hardware usage, providing technical support
Assist in installing new A/V equipment and modifying existing systems
Provide audio/video support before, during, and after events (concerts, races, rentals)
Consult with clients, ensuring confidence in A/V equipment and event execution
Adjust production setups based on changing client plans during events
Help set up, break down, and troubleshoot A/V equipment
Maintain and organize A/V equipment in storage rooms, including repairs and testing
Support IT infrastructure at all events
Respond promptly to emergency outages
Work extended hours/weekends during major events
Maintain a safe and professional work environment