IT Associate

Smarty•Orem, UT

10d•Onsite

About The Position

Smarty is seeking an IT Associate to join our team. This role involves providing general troubleshooting, problem-solving, and training to Smarty team members. You will be responsible for researching, procuring, managing, configuring, and supporting employee equipment, including laptops, phones, monitors, peripherals, printers, desks, and chairs. Additionally, you will procure and allocate software licenses and subscriptions, track and manage company assets, and configure and update network equipment such as routers, switches, cables, and wireless access points. You will also manage the Smarty phone system, ensure the security of company assets through regular audits, and develop protocols and assist with creating policies and procedures. This role also includes managing Smarty facilities to maintain performance standards and completing special projects like remodels and workstation optimization. A key aspect of this role is engaging in face-to-face and in-person coordination with team members to align IT activities with organizational objectives.

Requirements

Bachelor's degree in IT or a related field, or equivalent practical experience
Experience delivering technical customer service preferred
Willingness to learn and help others
Strong communication skills necessary to work with all levels of Smarty
Detail-oriented and meticulous in problem solving
Experience working with Linux Shell scripting
Aware of System and Organization Controls Reporting (SOC2)

Responsibilities

Provide Smarty team members with general troubleshooting services, problem solving, and training
Research, procure, manage, configure, and support employee equipment, including laptops, phones, monitors, peripherals, printers, desks, chairs, etc.
Procure and allocate software licenses and subscriptions
Track, manage, and disperse company assets
Configure and update network equipment, including routers, switches, cables, wireless access points, and firmware
Configure and manage the Smarty phone system
Ensure that Smarty assets are safe and secure, performing regular audits while installing and managing physical devices
Develop protocols and assist with creating policies and procedures to meet the needs of an evolving business landscape
Manage Smarty facilities to maintain performance standards, including HVAC, elevator, furniture, installations, etc.
Complete special projects, from remodels and rebuilds to workstation optimization
Engage primarily in face-to-face and in-person coordination of work with other team members to align IT-specific activities with organizational objectives

Benefits

Compensation range for this position is $45,000 - $60,000; compensation grows with experience and role level
100% paid health, dental, and basic life insurance premiums (including family coverage)
Long-term disability insurance
Generous PTO that increases with tenure
401(k) with company matching
Ongoing training and professional development
Adjustable standing desk and modern tools
Drinks, snacks, team lunches, and activities
In-office chiropractic services
Company retreats and trips to genuinely fun places