IT Associate

Smarty•Orem, UT

10d•$45,000 - $60,000•Onsite

About The Position

Since its founding in 2011, Smarty has become a recognized industry leader in address data intelligence (exciting, we know). We provide enterprise-grade SaaS solutions worldwide for address validation, geocoding, and data enrichment. Our culture is all about creating, building, helping, and collaborating with energy and excitement. We want to enjoy our time together by being outward toward others, making appropriate efforts to master our respective crafts, and doing lots of fun things together.

Requirements

Bachelor's degree in IT or a related field, or equivalent practical experience
Experience delivering technical customer service preferred
Willingness to learn and help others
Strong communication skills necessary to work with all levels of Smarty
Detail-oriented and meticulous in problem solving
Experience working with Linux Shell scripting
Aware of System and Organization Controls Reporting (SOC2)

Responsibilities

Provide Smarty team members with general troubleshooting services, problem solving, and training
Research, procure, manage, configure, and support employee equipment, including laptops, phones, monitors, peripherals, printers, desks, chairs, etc.
Procure and allocate software licenses and subscriptions
Track, manage, and disperse company assets
Configure and update network equipment, including routers, switches, cables, wireless access points, and firmware
Configure and manage the Smarty phone system
Ensure that Smarty assets are safe and secure, performing regular audits while installing and managing physical devices
Develop protocols and assist with creating policies and procedures to meet the needs of an evolving business landscape
Manage Smarty facilities to maintain performance standards, including HVAC, elevator, furniture, installations, etc.
Complete special projects, from remodels and rebuilds to workstation optimization
Engage primarily in face-to-face and in-person coordination of work with other team members to align IT-specific activities with organizational objectives

Benefits

Compensation range for this position is $45,000 - $60,000; compensation grows with experience and role level
100% paid health, dental, and basic life insurance premiums (including family coverage)
Long-term disability insurance
Generous PTO that increases with tenure
401(k) with company matching
Ongoing training and professional development
Adjustable standing desk and modern tools
Drinks, snacks, team lunches, and activities
In-office chiropractic services
Company retreats and trips to genuinely fun places